Business Performance Manager

[ WHO WE ARE]

Based out of South Korea, KRAFTON, Inc. is committed to discovering and globally publishing games that deliver a uniquely fun experience with global production studios known for distinctive creatives. Founded in 2007, KRAFTON consists of PUBG STUDIOS, Bluehole Studio, RisingWings, Striking Distance Studios, Dreamotion, Unknown Worlds, 5minlab, Neon Giant, KRAFTON Montréal Studio and ReLU Games, each trying to innovate the enjoyment of games through continuously embracing challenges and new technologies, expanding our platforms and services to win the hearts of more fans.

KRAFTON India has established itself as a trailblazer in the gaming industry, driven by its unwavering commitment to delivering distinctive and enjoyable gaming experiences. At the heart of KRAFTON India's success lies a deep understanding of the Indian gaming community.

The company takes immense pride in its premier entertainment properties that include highly popular titles like BATTLEGROUNDS MOBILE INDIA (BGMI), Road To Valor: Empires, Defense Derby, New State Mobile. These games have not only captured the hearts of Indian players but have also played a pivotal role in fostering a thriving e-sports ecosystem in the country.

With a focus on India, KRAFTON is dedicated to nurturing the gaming and start-up ecosystem. In line with this commitment, KRAFTON initiated the KRAFTON India Gaming Incubator (KIGI) in October 2023. KIGI aims to support 6-10 teams annually with program durations ranging from six months to one year. Additionally, KRAFTON India has invested over $150 million in the Indian market in the past two years and has committed an additional $150 million to the Indian start-up ecosystem over the next three years.

[About the role]
We're hiring a Business Operations Analyst to drive performance visibility, KPI tracking, and financial reporting across global teams. You'll work at the intersection of operations, finance, and cross-functional coordination keeping our PODs aligned and data-driven. If you're someone who loves turning operational complexity into clear insights and structured reporting, this role is for you. Join KRAFTON India and be the operational backbone of a fast-scaling global gaming company.

[Key Responsibilities]

1. Performance Monitoring & Reporting

• Track and manage key KPIs, costs, performance outcomes, and operational issues across PODs
• Analyze and report KPI performance, financial results, and operational performance metrics
• Maintain visibility over major operational metrics and project performance status
• Support integrated performance tracking and reporting processes

1. Financial & Operational Analysis

• Support operational financial analysis for Rolling Forecasts and Actual Closings
• Support budget execution tracking, operational performance review, and budget variance analysis
• Analyse KPI achievement, cost execution, and business performance results
• Derive operational insights and improvement opportunities based on data analysis

1. Operational Visibility & Coordination

• Monitor and track operational status and performance visibility across PODs
• Support coordination of operational reporting and performance-related communications
• Ensure reporting accuracy, alignment, and data consistency
• Monitor operational issues, dependencies, and cross-functional coordination items across internal projects

[Required Experience]

• Minimum 3–5 years of experience in business operations, program coordination, or operational planning roles
• Experience managing operational tracking, reporting, schedules, approvals, and execution processes
• Strong capability in cross-functional coordination with Development, Finance, Legal, or external partners
• Hands-on experience with Excel, Confluence, ERP-SAP or similar operational management tools
• High attention to detail with structured communication and problem-solving skills

[Preferred Qualifications]

• Experience in global IT, platform, gaming, automotive, or outsourcing environments
• Multilingual communication skills, including collaboration with Korean HQ and global stakeholders
• Experience in KPI tracking, operational reporting, or performance monitoring activities
• Background in vendor coordination, business support, or cross-border project operations
• Experience supporting process improvement, workflow optimization, or operational governance initiatives