Business Process Expert Order to Cash - Collections & Deductions

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. As part of our multi-year Enterprise Transformation Programme , we're redesigning our global operating model, enabled by SAP S/4HANA. This isn't simply a technology implementation. It's an opportunity to simplify how we operate , create connected end-to-end processes, and build the capabilities that will help Haleon better serve consumers, customers and healthcare professionals around the world. We're looking for Business Process Experts to help shape the future of how Haleon operates globally. The Business Process Expert operates as a senior, global authority responsible for shaping, governing, and continuously improving the end-to-end process. The role partners closely with the Business Process Owner (BPO) and cross-functional leadership to define the future-state vision, establish robust governance, and ensure delivery of measurable business value. Business Process Expert ensures that processes are not only well-designed, controlled, and scalable, but also effectively implemented, adopted, and sustained across regions. Acting at an enterprise level, the Business Process Expert drives alignment between strategy, operations, and financial outcomes, with a strong focus on cash performance, risk management, and user-centric design. Each role is dedicated to one of the following global process areas: Collections Deductions What you'll d o As the Business Process Expert on global end-to-end processes you will: Define and evolve the future-state vision for your process domain. Design scalable, standardi z ed end-to-end processes that support Haleon's global operating model. Partner with Finance, Commercial, Supply Chain and Digital teams to align business requirements with process design. Lead global workshops and governance forums to drive decisions and build alignment across regions and functions. Analy z e existing processes, identify inefficiencies and deliver improvements that enhance cash performance, control and operational effectiveness. Ensure successful implementation by partnering with Change, Training and Adoption teams to embed new ways of working. Support business readiness throughout the transformation journey, ensuring a smooth transition from current to future-state processes. Monitor process performance, governance and adoption, driving continuous improvement beyond programme delivery. What you'll bring We're looking for someone who combines deep Order to Cash expertise with 8-10 years of relevant experience and the ability to lead enterprise-wide transformation. You'll bring: Extensive Finance experience with deep expertise across the end-to-end Lead to Cash / Order to Cash process. Strong knowledge in one or more of the following areas: collections, deductions, credit management , cash application . Experience operating as a Global Process Owner, Business Process Owner, Process Excellence Lead, or in a similar enterprise process leadership role in one or more of the areas listed above . (8-10 years) . Experience designing, standardi z ing or transforming business processes within complex global organisations . Exposure to SAP-enabled transformation programmes , ideally SAP S/4HANA. A nalytical skills with the ability to simplify complex processes and translate insights into practical business improvements. Experience influencing senior stakeholders and leading cross-functional decision-making in a global matrix environment. F acilitation, communication and stakeholder engagement skills. A passion for continuous improvement and building processes that deliver lasting business value. Why join Haleon? Hybrid work Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement) Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities) Private medical care - the cost of the basic package is financed by Haleon. In addition, candidates can extend the selected package to family members and/or partner and purchase the Senior package Company car or car allowance, in accordance with company car policy. LTI Long Term Incentive - according to the policy P4P Partnership for Prevention Family benefits (extra parental leave, caregiver’s policy). Life insurance and pension plan. Multisport card or points on the Multicafeteria Benefits account Personalized learning approach. Supportive community and integration events. Modern office with creative rooms. Free car and bike parking PLN 300,660.00 - PLN 413,407.50 The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process. Job Posting End Date 2026-08-25 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.