Business Relationship Manager Associate Director - Nordic Business Unit

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. This role is also open to candidates based in Denmark or Sweden. We are seeking an experienced Business Relationship Manager (BRM) at Associate Director level to serve as the primary interface between the EY global’ s Enterprise Technology (ET) organization and Nordic Business Unit within the Europe Central region. As the senior Enterprise Technology representative for the Nordics, you will operate as the trusted technology business partner to Nordic executive leadership—balancing local regulatory, financial, and operational realities with global technology standards, roadmaps, and investment decisions. In practice, you will act as the de facto local IT leadership voice for the Nordic countries, owning executive engagement, risk escalation, financial transparency, and business impact across all enterprise technology services. The opportunity An opportunity exists for a Business Relationship Manager (BRM) to represent Enterprise Technology (ET) across the Nordic Business Unit, covering Denmark, Finland, Norway and Sweden. The BRM will work closely with Nordic executive leadership, enablement functions, vendors and regional CTO team and global ET teams to: Act as the primary technology point of contact for the Nordic business unit and, in some cases, as the de‑facto local IT leadership representative Understand business demand, priorities and performance expectations, and translate these into effective adoption of enterprise technology solutions Represent Nordic business‑unit requirements, risks and regulatory considerations into ET roadmaps, decisions and governance forums Support transparency and confidence in technology financial planning, investment decisions and ongoing cost management Ensure that enterprise technology services are delivered and operated in line with Nordic local business, legal and regulatory obligations Your key responsibilities Business Partnership & Relationship Management Act as the primary Enterprise Technology point of contact for the Nordic business unit, building trusted relationships with senior business, enablement and regional CTO stakeholders. Understand business demand, priorities and performance expectations, and translate these into appropriate enterprise and workplace‑related technology solutions, in collaboration with enablement functions. Guide stakeholders in navigating the ET organization, ensuring clarity on ownership, prioritization and decision‑making. Enterprise Technology Governance & Roadmaps Build strong relationships with ET Product Line Leaders and global ET functions, understanding solution capabilities and roadmaps. Advocate for Nordic business‑unit needs, constraints and priorities in global forums, balancing local requirements with global standards and governance. Identify and sponsor opportunities to improve end‑user experience across enterprise and workplace technologies, and manage expectations during roll‑outs, upgrades and adoption. Financial Governance & Transparency Contribute to enterprise technology budget planning and tracking for the Nordic business unit. Provide transparency on cost and value implications of ET solutions, supporting informed prioritization and investment decisions. Facilitate reporting to Nordic leadership on progress and financial impact of business‑unit‑funded initiatives. Risk, Compliance & Vendor Interface Act as a key Nordic point of contact for IT, data security and vendor‑related compliance matters, in collaboration with legal, quality and compliance teams. Support preparedness, reviews and reporting related to local regulatory and compliance obligations, working with Global ET teams, risk management, legal, procurement and vendors as required. Incidents, Escalations & Service Impact Serve as the Nordic point of contact for enterprise technology incidents, outages and business escalations. Coordinate with global ET teams to ensure timely resolution, clear stakeholder communication, and assessment of Nordic business impact related to deployments or service changes. To qualify for the role, you must have Ability to be based in and permitted to work in Norway; exceptions may be considered for other Nordic locations Fluency in a Scandinavian language is required, with a preference for Norwegian Passionate about enhancing employee experience through technology Ability to creatively apply IT to solve business problems, with a focus on customer needs and expectations Ability to operate successfully in a global multi-cultural and partnership organizational environment Ability to communicate financial and technical information to a diverse business audience Flexibility to adjust to multiple demands and shifting priorities Please note that a background check will be conducted as part of the recruitment process. Skills and attributes for success Relationship building & stakeholder management – Ability to establish trusted relationships with senior business leaders, enablement functions, vendors and global technology teams, and operate as a credible business advisor. Business and technology acumen – Strong understanding of enterprise technology services, governance and operating models, with the ability to translate business needs into technology outcomes. Financial and commercial awareness – Ability to understand, explain and challenge technology costs, investments and trade‑offs to support sound decision‑making. Structured problem solving – Ability to assess complex, ambiguous situations, identify implications for the business unit, and drive resolution across a matrixed organisation. Governance, risk and compliance mindset – Comfort engaging on data security, regulatory and vendor‑related matters, in partnership with risk, legal and compliance functions. Communication & influence – Ability to communicate clearly at executive level, tailor messages to diverse audiences and influence outcomes without formal authority. Cultural & matrix agility – Ability to work effectively across countries, cultures and global teams, balancing local needs with global standards and expectations. Ideally, you’ll also have A Technology or Business-related degree, or equivalent work experience 10+ years of proven experience in a leadership position, with a minimum of 5 years in Technology infrastructure management requiring customer interaction. Strong working knowledge of ITIL and project management What we look for Experienced senior level leader in Technology Infrastructure management with a wide array of exposure to end user technology, networking and data processing operations. The candidate must have an outgoing interpersonal style with excellent communication skills at executive level. He/She should see approaching problems long before other people in the team sees it and offer/advocate for solutions to these problems. The candidate must be able to deal with a high degree of complexity and ambiguity. What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.