Business Relationship Manager (Kaduna)

Job description

# **Business Relationship Manager** **Department / Function:** Commercial & Field Operations **Reports To:** State Coordinator **Location:** Field-based, Nigeria **Employment Type:** Full-time **Compensation:** Competitive base salary + performance-based commission ### **About Moniepoint** Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions and process over $250 billion in digital payment transaction value annually. ### **Job purpose** Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs. This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas. ### **Key responsibilities** → Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach. → Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals. → Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments. → Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines. → Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention. → Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships. → Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately. → Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics. → Maintain accurate pipeline records and submit timely field performance reports using CRM tools. ### **Qualifications** → Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution. → 2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments. → Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition. → Deep understanding of the local financial services landscape and regional trading dynamics. → Strong communication and customer relationship skills. ### **Preferred qualifications** → Practical experience with POS terminal deployment, payment acquiring, or business loan products. → Proficiency in CRM software for field tracking, pipeline management, and activity reporting. ### **About you** → **You build trust easily:** You connect genuinely with everyday business owners and build lasting community relationships. → **You are driven by impact:** You take ownership of your goals and take pride in helping local businesses succeed. → **You keep things clear and simple:** You explain complex financial features in straightforward, approachable language. → **You operate with integrity:** You pursue targets with energy while upholding high standards of compliance and quality. → **You are structured and adaptable:** You organize your daily field schedule efficiently and adapt quickly to market feedback. ### **What success looks like** → **Target achievement:** Consistently meeting monthly and quarterly targets for merchant acquisition, terminal deployment, loan disbursements, and transaction volume. → **Account health & retention:** Maintaining high activity levels, retention rates, and active usage across onboarded merchant accounts. → **Quality & compliance:** Achieving high conversion rates through accurate lead qualification and zero compliance exceptions during KYC verification. → **Merchant satisfaction:** Establishing long-term relationships that generate organic customer referrals and sustained account growth.