Business Solutions Analyst (Hybrid)

Job description

The Business Solutions Analyst, Enterprise Platforms — a role often titled Business Systems Analyst — is a hands-on, ownership-driven position that both defines how NYPCC's business and clinical systems should work and builds it. This individual partners with departments across the organization to understand their needs (the analysis) and then configures, administers, and continuously optimizes our platforms to meet them (the build). The immediate priority is to become NYPCC's in-house expert on our new cloud-based EHR, Arize by Cantata Health, as we migrate from our legacy system, ensuring the platform is configured to support person-centered care, efficient clinical and administrative workflows, and full regulatory compliance. Prior Arize experience is not expected; you will learn the platform alongside the vendor's implementation team, and what matters is a proven record of hands-on configuration on a comparable system. Over time, the role expands to take ownership of additional configurable platforms — such as Salesforce and our Learning Management System — maximizing the value of the technology NYPCC has invested in. Success in this role is defined by ownership: proactively partnering across the agency, spotting opportunities others miss, and shaping the roadmap for our platforms rather than simply responding to requests. Reporting to the Vice President, Strategy & Business Operations, this is a growth-oriented role with a clear path to Manager, Business Applications as NYPCC centralizes ownership of its enterprise platforms. Responsibilties : EHR Configuration & Optimization (Primary Focus) Serve as NYPCC's in-house subject-matter expert on the new cloud EHR, owning its day-to-day configuration and administration. During the migration, embed with the implementation team, shadow the vendor's build, and be fully prepared to own the platform independently at go-live. Configure and continuously optimize EHR workflows, screen layouts, forms, custom fields, business rules, security roles, and reports in a controlled, compliance-safe manner. Diagnose and resolve configuration issues, and proactively identify enhancements that improve clinician and staff efficiency and the client experience. Business Analysis & Solution Design Proactively partner with clinical, billing, quality/compliance, HR, and operations teams to understand their workflows, challenges, and goals. Translate business and clinical needs into clear requirements and working system configuration. Build, own, and prioritize a transparent roadmap and backlog of platform improvements — identifying opportunities on your own initiative, not simply fulfilling assigned requests. Map current-state processes and design improved future-state workflows enabled by the platform. Enterprise Platform Administration & Growth As capacity allows beyond the EHR, take on declarative administration of Salesforce, partnering with NYPCC's external Salesforce consultant for code-level development. Support the HR team in fully leveraging and optimizing the Learning Management System (LMS). Identify and scope automation opportunities and partner with NYPCC's RPA developer to implement them. Take on additional business and clinical platforms over time as the organization centralizes system ownership. Release, Change & Configuration Management Establish and follow right-sized change-control practices: sandbox-to-production promotion, testing, documentation, and version tracking. Ensure thorough testing so configuration changes never disrupt live clinical or billing workflows. Maintain clear, current documentation of configurations, decisions, and standards. Security, Compliance & Data Integrity Design and maintain role-based access and security aligned with HIPAA, HITECH, 42 CFR Part 2, OMH, DOH, and Medicaid requirements. Support audits, data-integrity initiatives, and regulatory reporting. Partner with the organization's Managed Service Provider (MSP) to uphold NYPCC's privacy, security, and data-stewardship standards. User Enablement & Support Provide Tier-2 configuration support to end users and grow a network of departmental super-users. Train clinical and administrative staff to use platforms effectively and confidently. Build and maintain reports and dashboards that give leadership visibility into operations. Vendor Collaboration Serve as the day-to-day liaison to the EHR vendor and manage the deliverables of platform consultants (Salesforce, RPA). Escalate and track vendor issues to resolution. Value & Continuous Improvement Track and report the value delivered — adoption, hours saved, and reduced outsourced configuration spend. Continuously look for ways to help NYPCC get more out of the platforms it already owns. Miscellaneous Other duties and special projects as assigned by leadership. 3–6 years configuring and administering at least one declarative, low-code SaaS platform in production (e.g., an EHR/EMR, Salesforce, Workday, or NetSuite) — hands-on build experience is essential to this role. Demonstrated business analysis skills: requirements gathering, process mapping, and translating business needs into working system configuration. A demonstrated record of ownership and initiative — identifying improvements no one assigned and driving them to completion. A learning mindset and the drive to grow into broader platform ownership over time. Strong change-management discipline and sound instincts for system security and role-based access. Proficiency building reports and dashboards. Comfort with ambiguity and self-direction, with excellent skills partnering with non-technical staff. Hands-on EHR/EMR configuration experience on any platform (e.g., Netsmart, Qualifacts, Epic, or Cerner) strongly preferred. Salesforce administration experience, or clear aptitude and desire to learn it, strongly preferred. Behavioral health or healthcare experience, and familiarity with HIPAA, 42 CFR Part 2, and Medicaid billing, preferred. Awareness of automation/RPA tools (e.g., UiPath) sufficient to identify and scope opportunities, preferred. Relevant certifications (e.g., Salesforce Administrator or EHR vendor certifications) preferred. Bachelor's degree in information technology, healthcare administration, business, or a related field — or equivalent practical experience. Thrives in a dynamic, evolving, high-change environment and is passionate about NYPCC's mission and values. Valid Driver's License and reliable vehicle to travel across Bronx, Brooklyn, and Queens as needed. Salary: $110,000 - $125,000 per year Compensation commensurate with experience and qualifications. All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Join One of New York's Most Awarded Mental Health Employers! At NYPCC , we're not just changing lives, we're redefining what it means to build a meaningful career in mental health. 🏆2025 and 2026 City & State Top Workplace in New York 🏆 Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years 🏆 Serving 15,000+ clients every month 🏆 50+ years of transforming lives across New York City If you're looking for more than just your next job, you've found it. For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience. At NYPCC, you'll find: Competitive compensation and outstanding benefits Career growth through our Academy and leadership development programs A collaborative, mission-driven culture where our employee matters The chance to make a lasting impact on thousands of lives every single day Come build a career where purpose meets possibility!