Business Support, Concierge

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Work Dynamics - Integrated Facilities Management Accountabilities Operations Assist with VIP’s arrival Manage the concierge counter and all enquires Manage calls Log all feedback and follow through until case is satisfactorily resolved Handle complaints and deploy facilities team support Use the Visitor Management System to pre-register guests / visitors Book and manage meeting rooms (setup, cleanliness, AV etc.) Event coordination Generate concierge reports Assist and deploy Butler Services Assist Helpdesk as and when needed Ad hoc tasks that may be assigned as when needed Reporting Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.) Responsible for Call Log reports Responsible for Meeting Room reports Responsible for Event Reports Ensure escalated issues are reported to manager immediately Other reports and activities assigned by the manager Key Result Areas/ Competencies Ability to work under pressure efficiently Proactive and solution oriented, friendly with assertive and personable nature Demonstrate initiative and able to work in a team-based environment with plenty of movement Experience in using Microsoft Excel and Word Decorous and Diplomatic Required Qualifications & Experience Experience in the service industry Able to multitask with good time management skills Good relationship building skills Strong written and oral communication skills Fluent speaking and written English are required Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude Location: On-site –Singapore If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.