Business Support Hub - Technology Consulting - Egypt / Jordan / Lebanon

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. ​ Join EY and help to build a better working world. The opportunity Act as a strategic enabler for pursuit teams by providing industry and account insights, access to intelligence and reusable assets, shaping EY’s value proposition, and crafting client-aligned approaches—empowering teams to deliver competitive, insight-rich proposals that drive wins and business growth. Skills and attributes for success Pursuit Intelligence & Approach Development • Understand pursuit objectives and required level of support, prioritize requests to focus efforts effectively, and align with pursuit teams on expected outcomes and deadlines • Build on existing knowledge to analyze industry trends, market dynamics, and competitor activities, generating actionable intelligence that informs pursuit strategies • Gather and enrich existing information on client account history, performance, and strategic priorities to identify opportunities, anticipate needs, and shape winning pursuit strategies • Shape a compelling perspective that demonstrates understanding of client challenges and anticipates potential solutions to address their needs • Identify and articulate EY’s competitive edge by showcasing proprietary, field proven methodologies & tools, highlighting successful case studies in similar projects, supporting the assembly of a team that meets project requirements, and helping to identify a panel of relevant sectoral/functional experts • Develop detailed project approaches aligned with the RFP’s scope of work, ensuring messaging is clear, consistent, and tailored to the client’s context • Curate and adapt relevant support materials for pursuit needs • Provide feedback on proposal content to enhance win probability, considering both technical quality and commercial aspects • Support other ad-hoc requests from pursuit teams as needed, ensuring timely and relevant assistance Pursuit Coordination & Operations Management • Coordinate and manage the proposal development process, ensuring adherence to timelines, facilitating internal reviews & approvals, and following established stages and processes • Develop and maintain trackers to log requests, prioritize tasks, and monitor follow-ups, ensuring smooth workflow and timely completion • Develop dashboards to track progress, measure performance, and provide visibility on work completed Pursuit Review & Excellence • Review proposal content to ensure it is free of grammatical and formatting errors, and enhance the overall look and feel for a professional, client-ready presentation • Enhance the visual appeal and overall design of proposals • Conduct end-to-end quality assurance on proposals to ensure completeness, accuracy, and alignment with client and pursuit requirements Knowledge Management & Thought Leadership • Collect, review, store and archive data from pursuits and market research to ensure a central, structured, and retrievable knowledge base • Maintain and update repositories of credentials, insights, and other reusable proposal materials (e.g., methodologies, tools, standard approaches, expert CVs), ensuring easy access, searchable tagging, and high-quality, accurate information and leverage technology/AI for collaboration, efficiency & scalability • Gather market and industry insights continuously to enrich repositories and provide actionable intelligence for pursuit teams • Establish and enforce guidelines for developing reusable assets, share them with pursuit teams, and guide correct usage to minimize rework To qualify for the role, you must have: • Bachelor’s degree in Engineering, Business, Economics, Computer Science, or related fields (from a reputed university) • Preferred: Masters in a relevant business discipline • PMP certification or equivalent is a strong advantage • 5+ years of relevant professional experience • Based in Cairo (Egypt) or Amman (Jordan) with flexible remote work options • No travel required Ideally, you’ll also have Business Acumen • Exposure to key business domains, among which are transformation programs, performance improvement, and project management, enabling contextual understanding and project/client needs • Ability to quickly understand and ramp up on industry sectors Research & Analytical Thinking • Strong research and synthesis capabilities • Critical thinking and structured analysis • Ability to synthesize large amounts of information into slides with clarity, logic, and impact • Working knowledge of data visualization tools (e.g., Power BI, Excel dashboards) Communication & Language Skills • Excellent written communication skills (in both English & Arabic) • Strong oral communication and storytelling skills Visual & Presentation Design • Strong visual design skills (in PowerPoint) Knowledge Management & Technology • Knowledge management expertise to capture, organize, and reuse institutional knowledge • Familiarity with collaboration and content lifecycle management across Office 365 tools (Teams, OneDrive, SharePoint) • Experience with document automation, AI-based search tools, and tagging systems Others • Strong planning and organizational skills • High attention to detail in reviewing, writing, and refining content • Proven ability to manage multiple tasks and deliver high-quality outputs under tight deadlines • Active listening and adaptability in fast-paced or ambiguous environments • Strong interpersonal skills and collaboration mindset What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization. What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.