Business Support Lead

Job description

Amarr, a part of ASSA ABLOY (the global leader in opening solutions), is a leading manufacturer of residential and commercial garage doors. We are committed to delivering high-quality products and exceptional service to our customers. As we continue to grow, we are seeking a responsible and detail-oriented professional to join our team as a Business Support Team Lead in our Lawrence, KS location. A Business Support Team Lead, assists the entire Business Support Team with daily activities, inquiries, and training. This Team Lead role is responsible for a consistent high level of support for Door Centers, Sales Department, and other departments within the organization. SHIFT: Monday through Friday 08:00 AM to 5:00 PM CST ESSENTIAL ACCOUNTABILITIES: Ensures team members’ performance complies with best practices, policies and standard operating procedures. (Refer to Business Support Specialist position description for responsibilities of team members reporting to this position.) Maintains standard operating procedures and job aids, to align with operational needs in all areas. This requires knowledge of processes in areas including Door Centers, Scheduling, Supply Chain, Logistics, and Production. Lead daily team call or meeting. Responsible for onboarding and training new team members. Assists supervisor with performance evaluations. Creates reports on a daily and periodic basis . Maintains proficiency in all tasks described in the Business Support Specialist position profile. Directs and performs capacity smoothing adjustments to alleviate over-capacity conditions in manufacturing plants. Conducts research to provide root cause analysis for product delays, shortages, errors, etc. Communicates to Purchasing, Product Structure, Distribution, Manufacturing, and other departments to resolve issues. Assists team members and customers (internal) with escalations. Provides administrative support to Manufacturing Operations, Sourcing, Distribution Operations, and other functional areas to ensure the company’s business needs are met by email, telephone and in person. Maintains work orders for all manufacturing plants to ensure on-time performance and accuracy of material produced. Facilitates communication between Manufacturing Operations and other departments or locations. Achieves and maintains rapport with Door Centers, Production leadership, and other internal departments, to provide the best possible service and optimize operational performance. Assists and directs Purchasing if orders are needed for raw goods. Provides updates to affected departments. Keys test orders for Engineering. Requests drawings and manufacturing specs for Production. Enters and coordinates orders for materials and equipment. Processes and Expedites orders to adjust stock levels at Door Centers. Monitors and reschedules backorders. Ensures all supply chain and customer requirements are met to facilitate complete and accurate shipment of back-ordered material. Makes any changes or special arrangements for shipment and communicates updated delivery date to DC. Provides data and material support to Sales and Field Operations staff. Release approved orders from Credit Hold in Navigator. Performs Backorder Release Exception operation for factory-direct customer backorders that need to be canceled or re-routed to a Door Center. Reviews inventory levels, notifies Inventory Control of discrepancies. Assists with root cause analysis and resolution. Verifies shipment accuracy using various reports and data sources. Works with other departments to address errors, correct transactions and advise corrective actions. Troubleshoots ERP system problems. Supports Return-To-Stock process in Kansas plant. Assumes other duties as assigned by leadership. THE MOST IMPORTANT ACTIVITIES PERFORMED: Ensures team member performance complies with best practices, policies and standard operating procedures. (Refer to Business Support Specialist position description for responsibilities of team members reporting to this position.) Maintains standard operating procedures and job aids, to align with operational needs in all areas. This requires knowledge of processes in areas including Door Centers, Scheduling, Supply Chain, Logistics, and Production. Prioritizes, organizes, and delegates work effectively. Responsible for onboarding and training new team members. Creates reports on a daily and periodic basis. MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS): Proficient in all tasks described in the Business Support Specialist position profile. Prioritizes, organizes, and delegates work effectively. Displays excellent verbal and written communication and interpersonal skills and an aptitude for learning and retaining product/policy and procedural knowledge. Experience in professional writing and communication. Proficient with Microsoft Outlook, Excel, and Word. Must work well independently, under pressure, and in a fast-paced environment. Must apply critical thinking skills and flexibility to make decisions and provide clear instructions to team members. Minimum three years experience in Business Support or Scheduling role, or equivalent experience processing sales order and work order data in Navigator. PHYSICAL REQUIREMENTS: Must be able to sit for extended periods of time. Prolonged use of keyboard and computer. Must be able to lift and carry up to 25lbs. periodically. Frequent use of fine motor skills for writing, and computer work. Benefits include Medical/Dental/Vision, Paid Time Off, Paid Holidays from day one, tuition reimbursement, and a 401k plan (with an automatic 3% company contribution, regardless of your contribution after your first year of employment) among others. #amarrcareers The Mission: We are part of a global company, ASSA ABLOY, with a diverse range of opportunities, both locally and abroad. We offer a competitive salary, training and the opportunity to develop and enhance your career. We take great pride in the efforts of our team members who create a supportive team environment and make Amarr and ASSA ABLOY such a great place to work. Our goal is to be a world-leading company that attracts diverse talent, where all team members feel safe being their true selves and are able to thrive in a work environment that promotes change, innovation, and provides equal access and opportunity. As one of North America’s leading garage door manufacturers, Amarr Company takes pride in fostering a culture where employees enjoy many opportunities for career growth, rapid advancement, and relocation to some of America’s most desired cities. Although Amarr Company is an international business, employees enjoy a family-oriented, caring culture and rewarding work environment. Amarr Company offers competitive wages, generous benefits, and a bonus program for every employee. At Amarr Company, the door is always open and there is no ceiling to your career growth. Amarr is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Amarr is an E-Verify participant.