Business Support Manager II - Enterprise Credit COO

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. Builds and manages Centers of Excellence (COE) based processes to centrally manage regulatory requirements. Responsibilities: The Business Support Manager (Regulatory Management Team) will lead a team responsible for executing Regulatory Management activities. • Providing guidance and coaching on requirements necessary to ensure adherence with internal policy and designated regulation • Participating with work team to develop updates and training to any Front Line Unit (FLU) procedures for the designated regulation • Serve as a point of contact and SME • Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation • Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work Required Qualifications: • 10+ years of experience in risk management, compliance, operational controls and/or LOB underwriting or operations • Ability to navigate credit agreements, collateral documentation and loan documents • Proficient in Outlook, Excel, SharePoint, PowerPoint and Teams skills • Ability to work independently and self-manage multiple tasks at once • Strong communication and collaboration skills • Ability to lead and execute while maintaining a positive and energetic attitude during times of pressure, adversity, or change • Candidate must be highly organized • Candidate must have the ability to solve complex problems, be detail oriented, and demonstrate a high regard for data accuracy Desired Qualifications: • Background in Real Estate based lending and regulations • Experience and/or mastery of AI/CoPilot usage • Strong oral and written communication skills including the ability to communicate effectively with leadership, Compliance, Audit and Credit Review on a regular basis • Experience in Commercial Banking, credit underwriting, monitoring and collateral analysis and familiar with credit policy and procedures • Regulatory, audit, and/or issue management experience Skills: Controls Management Issue Management People Management Quality Assurance Risk Management Analytical Thinking Attention to Detail Critical Thinking Problem Solving Written Communications Decision Making Innovative Thinking Prioritization Education: Bachelor’s Degree or equivalent work experience ^Will consider other Enterprise Credit locations for this role Shift: 1st shift (United States of America) Hours Per Week: 40