Business System Associate

Job description

#BETHEDIFFERENCE If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer , and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact. About the Role: As a Business System Associate , you will act as a crucial bridge between the IT development group and business units, maintaining and implementing further rollout our global collections application, OnGuard . Your work will enable smoother workflows and increased efficiency in our technology solutions, supporting the organization's broader goals. The candidate must be a self-starter, work independently and communicate efficiently across the organization and with our Vendor. This role reports into the Senior Project and Program Manager. Responsibilities Manage and provide high quality technical maintenance, administration, and monitoring of the system. Proactively identify and resolve technology problems to ensure minimal impact to the business. Create incidents tickets and escalate problems to the appropriate parties to ensure timely resolution, manage expectations and effectively communicate with end users and stakeholders. Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, project managers, end users, and IT. Monitor, and troubleshoot installation of patches, updates, additional tools and future versions of software. Create and maintain user accounts, licenses and modify permissions as needed. Perform testing prior to applying changes to systems to ensure full functionality and integration with all services. Work with 3rd party vendor and/or directly with end user to resolve specific software issues. Communicate effectively at all levels of the organization, in written and verbal format. Assist with implementation, configuration, and maintenance of software across Wolters Kluwer. Create project plan and report project status for all new implementations. Manage project timelines and deliverables. Requirements Bachelor’s degree in IT, Computer Science, Business, Finance, or a related field. 1-2 years of experience in business systems, application support, IT operations, or system administration. Strong analytical and problem-solving skills, with the ability to troubleshoot system issues. Basic understanding of enterprise applications, system architecture, and integrations. Ability to work independently, manage priorities, and maintain clear documentation. Professional English proficiency and ability to work with international stakeholders and vendors. Nice to have: Familiarity with AI tools and their application in business environments. Our Offer Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Annual incentive plan based on division financial performance and your seniority. Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year.. Corporate Health Insurance. Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars) Up to 28 days of annual leave based on seniority We have a strong Work from Home culture and take into consideration punctual needs and more. Flexible working schedule. You’ll find the flexibility for balance in your life. Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.