Business Systems Analyst – Enterprise Demand & Intake

Job description

Accountabilities: Provide business systems analysis support across a defined business or process area, helping stakeholders translate objectives and challenges into actionable solutions. Work closely with business stakeholders and process owners to understand priorities, operational requirements, existing workflows, and improvement opportunities. Conduct requirements analysis through stakeholder interviews, document and artifact reviews, business process analysis, task and workflow analysis, and other discovery techniques. Develop detailed process documentation, including business requirements, system requirements, process flows, use cases, and workflow descriptions. Evaluate existing processes and systems to identify inefficiencies, gaps, dependencies, and opportunities for optimization. Support the development of business cases for system enhancements and new processes, including feasibility studies and cost-benefit analyses. Contribute to initiative planning, solution design, feasibility assessments, and the evaluation of potential impacts on existing systems and business processes. Collaborate with internal and external users to understand business concerns and develop practical, sustainable solutions. Maintain strong working relationships with business and IT teams to facilitate effective communication, requirements gathering, implementation, and ongoing support. Support end-user training and help develop materials and processes that enable successful adoption of new systems and workflows. Respond to end-user process questions and partner with IT teams to investigate issues, identify root causes, and coordinate appropriate corrections. Use data and analytical insights to support recommendations, prioritize improvements, and inform business and technology decisions. Requirements: 3+ years of relevant experience in business systems analysis, business analysis, process improvement, systems implementation, or a related discipline. Associate's or Bachelor's degree, preferably in business, information systems, technology, analytics, or a related field, or equivalent professional experience. Strong knowledge of SQL querying and databases, with the ability to work with data to investigate business questions and support analysis. Proficiency with Microsoft Office, Google Docs, Microsoft Teams, and other productivity and collaboration tools. Experience gathering, documenting, and validating business and system requirements. Strong understanding of business process mapping, workflow analysis, use cases, and process documentation. Ability to analyze complex business problems, identify root causes, assess impacts, and recommend practical solutions. Strong analytical and problem-solving skills, with the ability to interpret data and translate findings into actionable recommendations. Excellent written and verbal communication skills, including the ability to facilitate meetings and present ideas, findings, and recommendations to technical and non-technical audiences. Strong stakeholder management and collaboration skills, with the ability to build productive relationships across business and IT teams. Highly organized and detail-oriented, with the ability to manage multiple priorities and follow initiatives through to completion. Proactive, customer-focused, and solutions-oriented approach to business analysis and process improvement. Comfortable working independently in a remote environment while remaining highly collaborative and responsive to stakeholders. Benefits: Remote work: Fully remote opportunity for candidates based in eligible U.S. states, including AL, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, and UT. Medical, dental, and vision insurance available from the start of employment. Annual bonus opportunity based on organizational performance. Life insurance coverage for employees and eligible family members. Paid time off, including vacation, holidays, and personal/sick days. 401(k) plan with a 100% company match from day one, up to 5% of eligible compensation. Group legal plan with identity theft protection. Tuition reimbursement of up to $5,250 during the first year. Annual community support initiatives benefiting organizations across the United States. Associate recognition and awards programs. Opportunities for career advancement and professional growth. Collaborative and supportive work environment. Free company services for eligible employees living within a serviceable area. Additional monthly stipend of up to $75 for eligible Phoenix-based associates. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Systems Analyst – Enterprise Demand & Intake based in the United States. This role sits at the intersection of business operations, technology, and process improvement, helping teams turn business needs into practical system and workflow solutions.You will analyze processes, uncover inefficiencies, and translate stakeholder priorities into clear requirements, use cases, and improvement opportunities.The position offers broad exposure to cross-functional teams and requires close collaboration with both business and IT stakeholders.You will contribute to business cases, feasibility studies, system enhancements, and process optimization initiatives that improve productivity and operational efficiency.The role also involves supporting end users, resolving process and system questions, and helping teams adopt improved ways of working.Success requires a structured analytical mindset, strong communication skills, and the ability to understand both business objectives and technical considerations.This is an excellent opportunity for a business systems professional who enjoys solving complex problems and creating measurable operational impact in a collaborative remote environment.