Business Systems Analyst - Mortgage Banking

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Systems Analyst – Mortgage Banking based in the United States.** The Business Systems Analyst will bridge business needs and technology to improve mortgage banking operations through effective IT systems and cloud-based solutions. In this role, you will work closely with customers, business stakeholders, and technical teams to understand requirements and translate them into practical, scalable solutions. You will contribute to system design, technology implementation, data analysis, and process optimization. By evaluating existing workflows and identifying opportunities for improvement, you will help ensure that systems align with business objectives and user needs. The position combines mortgage banking knowledge, technical expertise, and project management in a collaborative environment. Strong communication and presentation skills will be essential to driving adoption, supporting users, and delivering meaningful business outcomes. ### Accountabilities: As a Business Systems Analyst, you will assess business requirements, guide technology decisions, and help ensure that IT systems support operational goals and customer needs. - Analyze customer requirements and business objectives to identify appropriate technology solutions. - Provide strategic recommendations on how technology can support business goals and improve operational efficiency. - Manage IT initiatives and coordinate with internal technical teams to ensure successful delivery. - Design IT systems and networks, helping define suitable architecture, functionality, and integrations. - Support the implementation of new technologies and train users on new and existing systems. - Troubleshoot technical issues and assist users with hardware, software, and network-related challenges. - Review existing systems, recommend enhancements, and promote continuous process improvement. - Document business requests by clearly distinguishing business needs and rationale from technical implementation approaches. - Capture and document current-state and future-state business and technical process flows. - Analyze data, review data models, and explain findings to relevant stakeholders. - Provide recommendations on user interface functionality and design to improve usability and user experience. - Encourage effective change management and the adoption of best practices across business and technology processes. **Requirements:** The ideal candidate brings a strong background in IT consulting, practical project management experience, and a solid understanding of mortgage banking, supported by analytical thinking and excellent communication skills. - At least 5 years of proven experience in IT consulting. - Experience in mortgage banking, with the ability to understand industry-specific business processes and requirements. - At least 3 years of project management experience. - Ability to troubleshoot hardware, software, and network problems. - Experience working with a range of operating systems and databases. - Strong analytical and problem-solving skills, with the ability to assess complex requirements and recommend effective solutions. - Excellent written and verbal communication skills, including strong presentation and stakeholder engagement abilities. - A collaborative, team-oriented approach to working with business stakeholders and technical teams. - A bachelor’s degree in Computer Science, Information Technology, or a related field. - A master’s degree or MBA in Business is an advantage. **Benefits:** - Full-time employment opportunity. - Remote work arrangement. - Opportunity to contribute to IT initiatives and technology integration within mortgage banking. - A role combining business analysis, technical problem-solving, project management, and process improvement. - The opportunity to collaborate with business stakeholders and technical teams to deliver practical technology solutions.