Business Systems Analyst - Salesforce, Gainsight Admin
rithumliboard
United States - Remote · Remote · United States
Posted Jul 31, 2026
- Full-time
- Remote
- Client Success Retailers (1440)
rithumliboard
United States - Remote · Remote · United States
Posted Jul 31, 2026
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.
Overview
As a Business Systems Analyst, you own the platforms our Brands and Retailers services organizations runs on: Gainsight, Salesforce, and Pendo, with room to absorb adjacent tools as we add them. You are the single technical owner who holds the cross-tool context: how a Salesforce field feeds a Gainsight health score that drives a Pendo-guided workflow. In this role, you keep these systems healthy and coherent, accelerate the AI initiatives that depend on them, and enable Client Success, Support, Onboarding, Professional Services, Managed Services, and the broader services organization to get more value from the tools we already have.
All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.
Responsibilities
Salesforce
Gainsight
Pendo
Cross-Platform Administration & Optimization
Qualifications
Minimum Qualifications
Preferred Qualifications
Travel Required
Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What it’s like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum you will:
We believe in transparency and fairness in our compensation practices.
For this position, the expected base pay range is: $65,000-$117,000 per year.
This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives.
For this position, the expected discretionary bonus is 10% of the annual base salary.
Benefits
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.