Business Tech Expert

Job description

WHAT YOU’LL DO ​ As a Business Expert within one of our product teams in a value stream/area, you are accountable for ensuring that the product meets customer, and end-user needs while delivering significant value to the business. You serve as the business ambassador, working closely with Product Managers, Engineers, Product Designers, Data Analysts, and other stakeholders to identify, prioritize, and realize desired outcomes that contribute to business value. You bring a dual perspective, combining deep subject matter expertise in the business area with a strong understanding of the technical aspects of product development. This enables you to effectively identify the need for updated business processes or other changes that align with end-user and customer needs. You drive these changes to optimize both the product and the associated processes. In your role, you are responsible for ensuring that the product achieves its intended value by managing change effectively, both for end users and other stakeholders, ensuring a smooth and successful product implementation. Your main responsibilities: Contribute specialized business area expertise to enhance the value of the product(s) from both end-user and customer perspectives. Serve as a primary contact, fostering understanding of the product's purpose and plan within and between products, as well as externally. Identify new product features that align with desired business outcomes and customer needs by assessing feasibility and requirements. Translate business needs into user stories for implementation in the product(s). Deepen understanding of existing business needs and processes within the area by leveraging data and user insights to develop material that supports critical business decisions and initiatives. Ensure the product delivers the intended business value by performing UAT, acceptance tests, change management, and training for end users and stakeholders, while maintaining engagement and motivation among end-users. Continuously enhance collaboration among stakeholders to build mutual understanding of how technology can drive business value and how business needs integrate with technology. WHO YOU ARE ​ We are looking for people with… ​ A bachelor's degree in a related discipline or equivalent work experience required. 3+ years of operational experience in your subject matter expertise, specifically within the consumer retail industry. Experience in business development or product development, ideally within the consumer retail industry a plus. Familiarity with product analytics tools and project management methodologies. Experience with change management and user training methodologies. Advanced English proficiency for interaction with global teams. Business & Tech Translation Possesses a strong understanding of product technical aspects and system dependencies, combined with a commitment to continuous learning and process optimization to enhance decision-making and problem-solving. Leverages curiosity about emerging technologies to drive innovation and excels in creating compelling business cases that highlight the value of solving problems or seizing opportunities. Proficient in applying agile principles to work processes, focusing on driving efficiency, responsiveness, and optimization of product processes. Drive Results & Business Impact Articulates how products create business value and how business objectives shape the product roadmap, using insights to prioritize team efforts and align with business goals. Skilled in tracking key metrics to provide actionable insights and working closely with end-users to ensure product implementations meet their needs and enhance operations. Ensures smooth operation of the product team, contributes to incident and root-cause analysis, and provides effective first and second-line user support. Change & Stakeholder Management Builds and maintains strong relationships with end-users and stakeholders, proficiently explaining the product’s purpose, benefits, and roadmap to create a valuable network. Skilled in preparing and driving the roll-out of new product features, ensuring alignment with goals, and leading necessary changes to optimize products and processes. Inspiring communicator who fosters engagement and effectively motivates end-users. Teaming Building & Collaboration Leads internal and external meetings and designs workshops that leverage participant strengths, creating opportunities for collaboration and effective communication. Communicates proactively with colleagues and leadership, adapts messaging to different audiences, and influences cross-Value Stream visions, directions, and prioritization. Creates effective agendas and summaries, consistently preparing thoroughly for productive meetings Leadership & Self-Management Demonstrates strong leadership by guiding and supporting the team, building trust, and fostering positive relationships. Actively contributes to process improvement within the team, engages with the Business Expert community, and takes responsibility for onboarding and coaching new colleagues. Independently identifies and completes tasks aligned with goals, manages time effectively, and ensures high-quality work. Supports colleagues beyond immediate responsibilities and proactively seeks personal growth opportunities, driving progress and seeking support as needed. Complexity & Decision Making Consistently maintains high productivity and proactively seeks contributions beyond immediate work. Utilizes deep knowledge to identify opportunities and propose innovative solutions, breaks down complex problems into manageable components, and evaluates alternative solutions. Takes firm, timely actions in critical situations leverages data for a clear vision and continuous process improvement, and makes balanced decisions by integrating judgment with data analysis. And people who are… ​ Collaboration (e.g., the ability to be collaborative, inclusive, engaging) Empowerment (e.g., the ability to be empowering, trusting, listening) Innovation (e.g., the ability to be innovative, risk-tolerant, flexible) Improvement (e.g., the ability to be action oriented, taking ownership, willing to learn) Resourcefulness (e.g., the ability to be resourceful, responsible, proactive) Honesty (e.g., the ability to be open-minded, sincere, self-aware) Clarity (e.g., the ability to be clear, efficient, effective). WHO WE ARE ​ H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ WHY YOU’LL LOVE WORKING HERE ​ At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ Staff discount card; Meal voucher; Transportation allowance; Life insurance; Dental insurance; Health insurance. JOIN US ​ Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​ Take the next step in your career together with us. The journey starts here.​ *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. ​