Business Transformation and Change Management Lead, Specialist

Job description

About Vanguard Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries. Vanguard’s India Office Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients. Role Summary This role leads to business transformation and/or major change management initiatives, applying functional expertise to drive results. This role applies structured methodologies and assessment techniques to ensure effective adoption while minimizing operational disruptions and driving continuous improvement within IT and business environments. Responsibilities Develops, implements, monitors master change and communication plans for large departmental or multi-year initiatives and programs. Contributes expertise and leads a business engagement plan, including ways of assessing readiness and feedback. Secures senior management buy-in across the department/division. Provides insight into the best practices and common obstacles based on prior change management experiences. Serves as a trusted advisor to ensure business transformation and/or change initiatives are aligned with the overall company strategy and market conditions. Communicates business transformation and change management status and issues regularly to stakeholders, including leaders, team members, and senior managers. Builds and maintains effective relationships. Proactively fosters communication between internal and external stakeholders. Influences key decisions across stakeholder groups. Proactively identifies, manages, and mitigates risks and any related issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate. Develop measurement processes for change management success that help business partners do self-assessments based on communicated maturity models. Builds and maintains productive working relationships with various project team members, consultants and stakeholders at both the executive and operational level. Participates in special projects and performs other duties as assigned. Plans and executives change management and process improvement projects across the IT organization. Applies methodologies such as communication planning, organizational readiness assessments, and stakeholder analysis to support change adoption. Monitors implementation to ensure minimal disruption to normal business operations. Acts as a change agent to drive and embed best practices and continuous improvement in IT systems and processes. Maintains working knowledge of business processes to identify when software or system changes should be initiated. Qualifications and Skills Minimum 8 years of experience in business transformation, change management, or process improvement initiatives. At least three years of hands-on experience in change and communication planning within large-scale transformation programs. Bachelor’s degree (B.E./B.Tech/BBA/BA) or equivalent combination of education and experience required; graduate degree (MBA or MTech) preferred. Good skills to have include change management methodologies (e.g., ADKAR, Kotter), stakeholder engagement, communication planning, organizational readiness assessment, risk mitigation, and metrics-based success evaluation. Strong interpersonal, facilitation, and executive communication skills are essential, along with cross-functional collaboration and influencing without authority. Experience with IT transformation projects and tools like Prosci, Jira, ServiceNow, or similar change tracking systems is a plus. Preferred certifications: Prosci Change Management, PMP, Lean Six Sigma, or ITIL Foundation. Ability to operate in a fast-paced, ambiguous environment, acting as a strategic partner to leadership and a tactical guide to project teams Location This role is based in Hyderabad, Telangana at Vanguard’s India office. Only qualified external applicants will be considered. Our mission Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Our commitment to you Vanguard takes the same long-term view of your success—at work and in life—with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life: Financial wellness We're committed to enabling your financial success and provide competitive offers and programs. Physical wellness We're committed to providing benefits that support your physical health and wellness. Personal wellness We're committed to providing resources that help support the full scope of your life. How we work Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.