Business Transformation & Process Excellence Intern

Job description

Location: Milan, Lombardy, Italy Job ID: R0139559 Date Posted: 2026-08-26 Company Name: HITACHI ENERGY ITALY S.P.A. Profession (Job Category): Administration & Facilities Job Schedule: Full time Remote: No Job Description: The opportunity Hitachi Energy is a global leader in energy technologies, supporting customers worldwide in the transition toward a more sustainable, flexible, and secure energy system. Within the Global Field Service Operations team, we are developing innovative programs to enhance the effectiveness of our technical service organizations and accelerate business growth through digital processes, global governance, and continuous improvement initiatives. We are looking for a motivated Management Engineering student eager to contribute to a high-visibility international project, collaborating with global teams across Service, Sales, HR, and Communications. The intern will support the design, standardization, and implementation of a global Field Service process transformation program, gaining hands-on experience in Operations Excellence, Program Management, Change Management, and Business Transformation. How you'll make an impact Process & Operations Excellence Analyze and document global business processes. Support the creation of process maps, workflows, and operating procedures. Contribute to process standardization across countries and regions. Project Management Support the coordination of international projects and cross-functional workstreams. Monitor activities, milestones, risks, and corrective actions. Prepare progress reports and materials for international meetings. Data Analysis & KPI Management Develop dashboards and reports to monitor performance. Analyze operational data and identify improvement opportunities. Support KPI definition and project performance tracking. Training & Change Management Collaborate in the preparation of training materials and operational guides. Support internal communication and change management activities. Organize the collection of feedback and lessons learned from involved teams. Governance & Continuous Improvement Support the creation of document repositories and knowledge bases. Participate in Lean, Kaizen, and Continuous Improvement initiatives. Collaborate with global stakeholders to ensure alignment with company processes. Your background Bachelor's or Master's degree student in Management Engineering . Mandatory English proficiency at C1 (Advanced) level or higher. Strong analytical and organizational skills. Ability to actively participate in international meetings and prepare professional documentation in English. Excellent problem-solving, analytical, and organizational abilities. Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Copilot). Interest in Operations, Project Management, Business Transformation, Digitalization, and Continuous Improvement. Knowledge of Microsoft Power BI and Microsoft Visio will be considered a plus. Familiarity with Lean, Six Sigma, or Kaizen methodologies will be considered a plus. Academic or project experience related to process improvement and operational excellence will be considered a plus. More about us We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together. The minimum salary for this position in the location specified is as follows: Starting from: 800 € gross monthly The final offer will be based on candidate qualifications and aligned with internal pay structures. Our benefits offering for this role generally includes: Lunch ticket or canteen,, Flexible working hours, Hybrid work model. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.