Business Travel & Catering Sales Manager

Job description

Drive the development and growth of local corporate accounts, new business prospects, and destination wedding opportunities. Cultivate strategic relationships with corporate decision-makers, travel managers, executive assistants, meeting planners, destination wedding planners, luxury travel advisors, industry partners, and prospective couples. Generate and maximize revenue opportunities across guestrooms, meetings, catering, corporate events, weddings, celebrations, and other hotel experiences. Lead opportunities through the full sales cycle, from prospecting and qualification through proposal development, negotiation, contracting, turnover, and ongoing account management. Partner with Revenue Management to align business development efforts with pricing strategy, inventory availability, need periods, and revenue optimization goals. Showcase the SLS Baha Mar experience through compelling virtual and in-person property tours, site inspections, presentations, and client engagements that drive conversion. Develop and deliver tailored proposals, presentations, contracts, and sales materials that support business growth and conversion. Generate new business through proactive prospecting, strategic networking, industry events, community engagement, referrals, and consistent follow-up. Expand assigned accounts by increasing share of market and uncovering opportunities across transient, group, catering, and weddings segments. Monitor market trends, account activity, travel patterns, business developments, and competitive intelligence to identify and capitalize on new revenue opportunities. Maintain a pipeline of opportunities with defined next steps, focused on securing new business, growing existing relationships, and driving repeat production. Ensure accurate documentation, reporting, and timely turnover of confirmed business while maintaining account, lead, activity, and pipeline information within designated sales systems. Sales Process, Collaboration & Turnover Partner with the Director of Sales & Marketing and Director of Sales on account deployment, sales priorities, need periods, and business-development strategy. Champion collaboration across Revenue Management, Catering & Conference Services, Food & Beverage, Reservations, Front Office, Concierge, Finance, Marketing, and other departments to deliver commercially sound solutions and exceptional client experiences. Ensure confirmed business is accurately documented and transitioned to the appropriate operational or Conference Services team in accordance with established turnover procedures. Maintain accurate account, lead, activity, and pipeline information in designated sales systems and trackers. Follow up consistently on proposals, contracts, site inspections, and open opportunities to support conversion and repeat business. ADDITIONAL RESPONSIBILITIES Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed. Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. To be aware of and ensure constant compliance with all necessary operational policies including: Health and Safety Food Hygiene Maintenance Emergency Procedures Liquor Licensing SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attend mandatory meetings including divisional meetings, staff meetings, etc. Participate in community events and ensure corporate social responsibility goals of SLS are met. Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used. Keep work area clean and organized. Ensure confidential documents are kept in a secured area. When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized. Complete other duties as assigned by the Department Head. Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. Ensure compliance with sbe’s policies and procedures. OTHER DUTIES Assimilate into SLS’s culture through understanding, supporting and participating in all SLS elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by SLS from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. The ideal candidate is a commercially driven, relationship-focused professional who thrives in a dynamic hospitality environment and is passionate about creating exceptional experiences that reflect the SLS lifestyle. They are naturally curious, highly collaborative, and energized by building meaningful connections that drive business growth and brand loyalty. Qualifications & Experience High School Diploma or equivalent required; Bachelor's Degree in Hospitality, Business, Marketing, Sales, or a related field preferred. Minimum two (2) years of experience in hospitality sales, business development, catering sales, event sales, or a related commercial role, preferably within a luxury, lifestyle, or upscale hotel environment. Proven ability to generate new business, cultivate lasting client relationships, and achieve revenue objectives. Experience working with corporate accounts, luxury travel advisors, destination wedding planners, events, or hospitality partners preferred. Familiarity with hospitality contracts, negotiation processes, and commercial agreements. Skills & Competencies Exceptional relationship-building, communication, presentation, and networking skills. Ability to confidently represent the SLS brand and lifestyle while delivering outstanding service and professionalism. Strong commercial awareness and business development acumen, with the ability to identify opportunities and convert leads into revenue-generating business. Passion for hospitality, luxury travel, celebrations, and creating memorable guest experiences. Highly organized with the ability to manage multiple priorities and deadlines in a fast-paced environment. Strong attention to detail, follow-through, and commitment to excellence. Ability to think creatively, solve problems proactively, and adapt to changing business needs. Collaborative mindset with the ability to build strong partnerships across departments and stakeholders. Self-motivated, resourceful, and capable of working independently while contributing to a high-performing team environment. Proficiency in Microsoft Office applications; experience with Opera, Delphi, CRM platforms, and other hospitality sales systems preferred. Professional, engaging, and positive demeanor with a natural ability to connect with clients, partners, and colleagues. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. NOTICE The hospitality business functions seven days a week. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with the company rules and regulations for the safe and efficient operation of the facilities. Employees who violate restaurant rules and regulations will be subject to disciplinary action, up to and including termination of employment. This document reflects the job content at the time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly. SLS Baha Mar welcomes you to an unforgettable journey where every moment is a testament to the art of hospitality. We are a playground for the mischievous, a haven for those seeking the allure of grandeur, and a place where you can truly feel alive . We have an exciting job opportunity to join our Sales & Marketing team as a Business Travel & Catering Sales Manager at SLS Baha Mar, Nassau, The Bahamas. JOIN THE ENNISMORE FAMILY TODAY!