Butler (Casual)

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. We’re currently searching for a Butler to join our team and deliver exceptional, highly personalized service to our guests. (Inside Tip: if you instinctively notice the smallest details—and act on them before anyone else does—we should definitely talk.) Grow with us… If you’re intuitive, discreet, and passionate about crafting unforgettable guest experiences, we have a role for you. We’re currently seeking a Butler to act as a dedicated point of contact throughout each guest’s stay. This role is all about anticipation, personalization, and creating seamless, meaningful experiences. You’ll ensure every detail is considered, from in-room touches to curated moments, reflecting our ethos of luxury, sustainability, and genuine care. Working closely with housekeeping, concierge, food & beverage, and spa teams, you’ll coordinate every aspect of the guest journey. Success in this role comes from emotional intelligence, precision, and the ability to deliver thoughtful, intuitive service in a fast-paced environment. About you… Passionate about delivering exceptional, personalized service in a luxury environment. Previous experience in a luxury hotel, private residence, or butler service role is preferred. A natural communicator with a warm, professional, and discreet approach. Highly detail-oriented, with the ability to anticipate guest needs proactively. Strong organisational and multitasking skills, able to manage multiple requests seamlessly. Confident handling guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences. A collaborative team player who works closely with multiple departments to ensure seamless service delivery. Maintains the highest level of discretion and integrity when handling guest information. Solution-oriented, with the ability to handle guest concerns calmly and professionally. Flexible and adaptable, with availability to work shifts including evenings, weekends, and holidays. Why Choose Us? Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: Designed by Nature work environment Health & Wellness – Competitive Vision, and EAP program Retirement Planning Paid Personal Days Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)! SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform. Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can! About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.