The opportunityNile is transforming the way fresh produce is traded across Africa by connecting producers and buyers through a tech-enabled marketplace.As a Buyer Relationship Manager, you will play a critical role in driving demand-side growth by building strong buyer relationships, increasing platform adoption, and enabling seamless trade execution. This role sits at the intersection of sales, customer success, and marketplace operations.You’ll work closely with high-value buyers, helping them unlock more value from the platform while contributing directly to Nile’s growth and market expansion.Role OverviewYou will be responsible for managing and growing a portfolio of buyers on the Nile platform. This includes driving trading activity, improving customer experience, and ensuring buyers fully leverage the platform’s capabilities.This role is ideal for a commercially minded, relationship-driven individual who thrives in a fast-paced, high-growth environment.Key ResponsibilitiesBuyer Growth & Commercial PerformanceOwn and grow turnover within a defined portfolio of buyersDrive increased trading frequency, basket size, and product mixIdentify opportunities to expand buyer engagement and unlock new demandSupport execution of high-value or time-sensitive transactionsCustomer Relationship ManagementBuild strong, trust-based relationships with key buyersAct as the primary point of contact for assigned accountsProactively engage buyers to understand needs, challenges, and opportunitiesResolve complex queries and exceptions quickly and effectivelyPlatform Adoption & EnablementTrain and onboard buyers to effectively use Nile’s online platformDrive adoption of digital tools and self-service functionalityEducate customers on new features, products, and trading opportunitiesGather feedback to improve product and customer experienceOperational Support & ExecutionEnsure smooth execution of trades from order to deliveryCollaborate with internal teams (operations, logistics, product) to resolve issuesMonitor order flow, identify risks, and take proactive actionMaintain high service levels and customer satisfactionMarket Insights & FeedbackShare customer insights, pricing trends, and market dynamicsIdentify gaps in supply or demand and communicate internallyContribute to improving marketplace efficiency and customer experienceRequirementsSkills & ExperienceExperience in one or more of the following:Fresh produce or agricultural tradingFood distribution or wholesale marketsFreight or logistics brokerageB2B sales in FMCG or commoditiesStrong commercial mindset with a focus on revenue growthExcellent communication and relationship-building skillsHigh level of ownership and accountabilityAbility to operate in a fast-paced, dynamic environmentStrong problem-solving and customer management skillsBachelor’s degree preferredWhat Success Looks LikeConsistent growth in buyer turnover and engagementStrong, long-term relationships with key buyersHigh platform adoption and customer satisfactionEfficient resolution of customer issues and minimal trade frictionMeaningful contribution to marketplace growth and liquidityBenefitsWhy Join NileBe part of a mission-driven company transforming Africa’s food systemsWork in a fast-growing, high-impact environmentCollaborate with a high-performing, entrepreneurial teamExposure to e-commerce, agri-tech, and marketplace innovation
The opportunity
Nile is transforming the way fresh produce is traded across Africa by connecting producers and buyers through a tech-enabled marketplace.
As a Buyer Relationship Manager, you will play a critical role in driving demand-side growth by building strong buyer relationships, increasing platform adoption, and enabling seamless trade execution. This role sits at the intersection of sales, customer success, and marketplace operations.
You’ll work closely with high-value buyers, helping them unlock more value from the platform while contributing directly to Nile’s growth and market expansion.
Role Overview
You will be responsible for managing and growing a portfolio of buyers on the Nile platform. This includes driving trading activity, improving customer experience, and ensuring buyers fully leverage the platform’s capabilities.
This role is ideal for a commercially minded, relationship-driven individual who thrives in a fast-paced, high-growth environment.
Key Responsibilities
- Buyer Growth & Commercial Performance
- Own and grow turnover within a defined portfolio of buyers
- Drive increased trading frequency, basket size, and product mix
- Identify opportunities to expand buyer engagement and unlock new demand
- Support execution of high-value or time-sensitive transactions
- Customer Relationship Management
- Build strong, trust-based relationships with key buyers
- Act as the primary point of contact for assigned accounts
- Proactively engage buyers to understand needs, challenges, and opportunities
- Resolve complex queries and exceptions quickly and effectively
- Platform Adoption & Enablement
- Train and onboard buyers to effectively use Nile’s online platform
- Drive adoption of digital tools and self-service functionality
- Educate customers on new features, products, and trading opportunities
- Gather feedback to improve product and customer experience
- Operational Support & Execution
- Ensure smooth execution of trades from order to delivery
- Collaborate with internal teams (operations, logistics, product) to resolve issues
- Monitor order flow, identify risks, and take proactive action
- Maintain high service levels and customer satisfaction
- Market Insights & Feedback
- Share customer insights, pricing trends, and market dynamics
- Identify gaps in supply or demand and communicate internally
- Contribute to improving marketplace efficiency and customer experience
Requirements
Skills & Experience
- Experience in one or more of the following:
- Fresh produce or agricultural trading
- Food distribution or wholesale markets
- Freight or logistics brokerage
- B2B sales in FMCG or commodities
- Strong commercial mindset with a focus on revenue growth
- Excellent communication and relationship-building skills
- High level of ownership and accountability
- Ability to operate in a fast-paced, dynamic environment
- Strong problem-solving and customer management skills
- Bachelor’s degree preferred
What Success Looks Like
- Consistent growth in buyer turnover and engagement
- Strong, long-term relationships with key buyers
- High platform adoption and customer satisfaction
- Efficient resolution of customer issues and minimal trade friction
- Meaningful contribution to marketplace growth and liquidity
Benefits
Why Join Nile
- Be part of a mission-driven company transforming Africa’s food systems
- Work in a fast-growing, high-impact environment
- Collaborate with a high-performing, entrepreneurial team
- Exposure to e-commerce, agri-tech, and marketplace innovation
Nile is a B2B e-commerce platform that enables direct trades between buyers and sellers of fresh produce.Nile's technology and data enables complex transactions to be easy and safe and supports the flows of fresh produce across different regions.
Nile is a B2B e-commerce platform that enables direct trades between buyers and sellers of fresh produce.
Nile's technology and data enables complex transactions to be easy and safe and supports the flows of fresh produce across different regions.
