Café Associate

Job description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! VENUE INFO Well& by Durst, 151 is a constantly evolving experience that supports your wellbeing and fuels your endeavors. It’s a social spot to gather friends and colleagues, and an intimate space to gather your thoughts. Bring a lunch date to sample world-class cuisine or push your ideas further with flawless business services. THE ROLE The Café Associate is responsible for delivering a world-class guest experience through exceptional food and beverage service within a fast-paced café environment. This position supports daily café operations by preparing and serving food and beverage items, maintaining cleanliness and presentation standards, processing guest transactions, and ensuring an efficient and welcoming atmosphere for guests. The Café Associate plays a critical role in driving operational excellence, hospitality standards, and overall guest satisfaction. ESSENTIAL DUTES AND RESPONSIBILITIES Provide exceptional guest service by greeting, assisting, and engaging guests in a professional and courteous manner. Prepare, package, and serve food and beverage items in accordance with company recipes, presentation standards, and food safety guidelines. Accurately process guest orders and operate point-of-sale (POS) systems, including handling cash and credit card transactions. Maintain cleanliness and organization of café stations, counters, seating areas, storage rooms, and service equipment. Restock food, beverage, paper, and operational supplies throughout shifts to maintain operational readiness. Support opening, closing, and event-based operational procedures as assigned. Ensure compliance with all health, sanitation, food safety, and company policies and procedures. Monitor product quality, freshness, and presentation standards throughout service periods. Work collaboratively with culinary, stewarding, operations, and leadership teams to support seamless service execution. Respond professionally and efficiently to guest requests, questions, and service recovery opportunities. Assist with inventory organization, product rotation, and waste minimization practices. Maintain a clean, safe, and guest-ready environment at all times. Perform additional operational duties and responsibilities as assigned by leadership. SUPERVISORY RESPONSIBILITIES N/A QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions: EDUCATION AND/OR EXPERIENCE High school diploma or GED preferred. Previous café, restaurant, hospitality, retail food service, or guest service experience preferred. Experience working within high-volume hospitality, entertainment, attraction, stadium, or restaurant environments preferred. Food Handler certification or equivalent food safety certification preferred. SKILLS AND ABILITIES Strong guest service and interpersonal communication skills. Ability to work effectively in a fast-paced, high-volume environment. Strong attention to detail and commitment to hospitality standards. Ability to work collaboratively as part of a team. Basic cash handling and POS system experience preferred. Ability to follow operational procedures and food safety standards consistently. Flexible schedule availability, including nights, weekends, holidays, and event days. Ability to communicate effectively in English; bilingual skills are a plus. Ability to stand and walk for extended periods of time. Ability to lift, carry, push, and pull up to 30 lbs. safely and repeatedly. Ability to safely operate food service equipment and cleaning tools. COMPENSATION $18/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan. WORKING CONDITIONS Location: On-site (Well& by Durst - 151, New York City) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.