Cafe Supervisor

Job description

About the Role The Cafe Supervisor is responsible for overseeing the daily operations of the venue, ensuring high standards of food and beverage quality and exceptional customer service. This role involves managing staff, handling stock and supplies, maintaining equipment, and adhering to established recipes. The Cafe Supervisor acts as a lead barista and is accountable for end-of-day, weekly, and monthly reporting, ensuring financial accountability. They play a crucial role in fostering a positive team culture. About You The ideal candidate will have prior experience in a canteen, cafe, or similar food and beverage setting, with supervisory experience necessary. You should possess a strong knowledge of food and beverage preparation, equipment maintenance, and financial monitoring. Exceptional organisational and multitasking skills are required, along with the ability to thrive in a fast-paced environment. Strong communication and interpersonal skills are essential to lead, train, and motivate the team effectively. Experience in staff recruitment and training is also important. You'll bring Prior supervisory experience in a food and beverage setting Strong knowledge of food and beverage preparation, stock control, and equipment maintenance Proven leadership, team training, and supervisory capabilities Excellent organisational and multitasking skills Ability to monitor budgets and control costs Food Safety Supervisor certification Physical fitness with the ability to stand for extended periods and lift up to 20kg The main duties of the role include, but are not limited to the below: What you'll do Customer Service Lead by example with a strong presence on the floor and in service. Ensure staff provide courteous and efficient service, following venue standards. Address customer inquiries and complaints promptly and professionally. Team Leadership Foster a positive and collaborative team environment. Train and supervise staff, ensuring adherence to operational standards. Engage and lead the team in building a strong culture aligned with company values. Collaborate with HR and management teams for staff recruitment and onboarding. Stock Control and Ordering Manage inventory levels to ensure adequate stock of food and beverage ingredients. Place orders for supplies in a timely manner and monitor stock rotation to minimise waste. Ensure compliance with food safety practices. Recipe and Quality Control Ensure adherence to recipes for all food and beverage items. Monitor and maintain the quality and consistency of all offerings. Train staff on proper production techniques and update recipes as required. Equipment Maintenance Ensure all equipment is in good working condition. Schedule regular maintenance and address repairs promptly. Maintain and respond to property audits conducted by the Facilities Manager. Financial Accountability Monitor and control costs, including stock and labour expenses. Complete and present end-of-day, weekly, and monthly financial reports. Take ownership of the cafe’s profit and loss (P&L) performance and identify cost-saving opportunities. Work Health and Safety Ensure compliance with WHS standards and conduct regular safety audits. Educate staff on WHS policies to maintain a safe working environment. Why You’ll Love Working with Us At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community. We offer: Discount on all Commons Cafe and Bar locations Free counselling sessions Birthday leave Ability to work across different locations Weekly events program e.g. breakfast club, yoga & drinks Additional paid maternity leave Further education program to support personal and professional development Our Values At The Commons, our values guide how we work, collaborate and show up for one another every day. We're looking for people who genuinely embody these values in the way they think, act and contribute. Putting Our Members First Fostering Community Working Together as a Team Constantly Learning & Growing Apply now and help us build something remarkable – together! #LI-DNI About The Commons Coffee & Bar The Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate. Our in-house café and wine bar offer a seamless all-day experience, from specialty coffee and a high-quality, modern Australian food menu to curated wines and cocktails in the evening. We focus on local and sustainable produce, pairing it with warm, attentive service and a strong sense of community. The space serves as a vibrant meeting point for members, whether it’s for a morning coffee, a relaxed lunch, or after-work drinks. Our concise food menu balances fun and nostalgia, complemented by a seasonal all-Australian wine list, classic cocktails made with local spirits, and a reserve 'vault' selection of international favourites.