Call Center

Job description

We're looking for dedicated and customer-focused Call Center professionals to join our dynamic team in Amman, Jordan! If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, this is the perfect opportunity for you. We're seeking individuals who can handle customer inquiries with professionalism, empathy, and efficiency while maintaining our high service standards. Answer incoming calls professionally and courteously, addressing customer inquiries and concerns with a solution-oriented approach Provide accurate information about products and services while maintaining detailed and organized call records Resolve customer issues efficiently by listening actively, understanding needs, and implementing effective solutions Follow established scripts and guidelines while adapting communication style to meet individual customer needs Manage multiple tasks simultaneously, including call handling, data entry, and documentation, while maintaining accuracy and attention to detail Collaborate with team members and supervisors to share best practices and support colleagues in delivering excellent customer service Meet performance targets and quality standards while maintaining a positive and professional demeanor Escalate complex issues to appropriate departments or supervisors when necessary Contribute to a supportive and inclusive team environment by being reliable, resilient, and willing to work on a rotational schedule **Required Qualifications:** Fluency in Arabic and English (both written and verbal) Strong communication and interpersonal skills with the ability to articulate clearly and professionally Excellent problem-solving abilities and critical thinking skills Ability to remain calm, patient, and composed under pressure in a high-volume environment Proficiency with computer systems, phone systems, and basic software applications Strong organizational and time management skills Active listening skills and genuine empathy for customer concerns Ability to work on a rotational schedule, including potential evening and weekend shifts High level of accuracy in data entry and attention to detail **Preferred Qualifications:** Previous customer service or call center experience Familiarity with customer relationship management (CRM) systems Multilingual capabilities beyond Arabic and English Certification in customer service or communication skills Experience working in a team-oriented environment Demonstrated ability to meet and exceed performance targets call centre Amman remote work 3 years of experience