Call Center

Job description

Local Resources Only - Level 13 - To Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions. Assists medical providers in problem resolution, as needed. Responds to provider phone inquiries in a prompt, courteous and concise manner. Documents all provider encounters in clear and concise logs. Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management." Additional Information : Health - Local Resources Only - Level 13 - MUST BE AVAILABLE 7AM - 7PM will have staggering shifts within that time. Project will not accommodate special schedule requests "• College Grad with 1 year Microsoft Office OR Military Veteran . Apply to this position as soon as possible if your really looking for change go to face to face interview .... THANKS , ASMA KHAN SUR. Must be able to pass a background and drug screen About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.