Call Center Agent

Seasonal Working at Big Bear Mountain Resort puts you in the middle of it all, with some of the West Coast’s best skiing/snowboarding and mountain biking terrain at your doorstep and Southern California’s iconic beaches, deserts, and landscapes all within driving distance. Big Bear Mountain Resort is Southern California’s year-round home for alpine good times with three mountains – Bear Mountain, Snow Summit, and Snow Valley – offering something for outdoor enthusiasts of all ages and abilities, from world-class skiing, snowboarding, and sledding/tubing in the winter to mountain biking, hiking, base area activities, and golf in the summer, plus a full slate of can’t-miss events throughout the year. Renowned for being some of the industry’s most innovative and influential destinations, Big Bear Mountain Resort features the most rideable terrain in Southern California, as well as the region’s only halfpipes and highest lift-served peak (8,805 feet), the first terrain park in North America (Bear Mountain, 1992), the longest continually operating resort (Snow Valley, est. 1924), and site of the first Winter X Games (Snow Summit, 1997). Located in the San Bernardino Mountains, Big Bear Mountain Resort is owned by Alterra Mountain Company and is an Ikon Pass member destination. Big Bear Mountain Resort is located in the San Bernardino National Forest, approximately 100 miles from Los Angeles and Orange County and 150 miles from San Diego. As the home of Southern California’s best snow conditions, most rideable terrain, and premier lift-served bike park, Big Bear Mountain Resort employees are able to enjoy three unique mountains and are eligible to receive retail and food discounts, season passes for dependents, and ski free at Alterra Mountain resorts. Employee perks/benefits: Free season pass Lift tickets for friends & family Free skiing at other Alterra Mountain Company owned resorts (excluding CMH Heli-Skiing & Summer Adventures) Discounted lift tickets at Ikon Pass partner resorts* Retail and Rental discounts Food & Beverage discounts Free staff ski/snowboard lessons Exclusive employee and family events Free local bus pass: 401(k) savings plan Employee Assistance Programs Sick Pay *Career positions offer additional benefits. POSITION SUMMARY Serves as the first line of contact for Big Bear Mountain Resort guests. Agents primary responsibility is to book products in advance of guests upcoming visit and field inquiries regarding Big Bear Mountain Resort. Special attention to first time visitors and guests with complex requests requiring agent to have specific resort knowledge and attention to detail. Agents may also be tasked with outbound sales campaigns and other special products as needed. Starting wage between $19.00/hr. - $20.88/hr. depending on experience. REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES Have a high school diploma or general education degree (GED) Must have a calm and collective demeanor, especially during challenging calls Excellent customer service and verbal communication skills required Capacity to read understand, and comply with documents such as guest policies and procedure manuals Ability to work well under pressure and maintain accuracy Ability to interact comfortably, enthusiastically, and professionally while advising customers on specific products and area knowledge Experience with Microsoft Word, Excel, and other Windows-based applications preferred Sales and/or reservation experience preferred Able to work flexible schedule, including weekends and holidays Offers of employment are contingent upon successful completion of a background investigation and your ability to perform the essential functions of the position, with or without accommodation. Big Bear Mountain Resort is an equal opportunity employer.