Call Center Data Entry Clerk

Job description

JOB SPECIFIC TASKS • Back end Support a team of telemarketers from the call center and local marketing. • Date entry for daily bookings using OTM system and sending email blast to clients. • Booking hotel reservations through Marsha system, updating voucher log, OTM notes for Finance tracking. • Charging using EBC system for packages, vouchers and any upgrades. • Maintain log record for charging, refund, voucher etc. • Maintain log record for different department daily bookings. • Handle monthly reports to managers for call center booking result and performance. • Maintain good record/ filing system. • Updating new email blast as and when there are new promotions. • Updating OTM system for confirmation, cancellation or important notes to support sales gallery. ▪ Rotating shift on weekends for data entry and assist sales gallery for any enquiries related to bookings. ▪ Performs other duties as appropriate. CANDIDATE PROFILE • Minimum of one (1) year of experience in administrative, data entry or a related field. • Proficiency in English (additional language required for certain positions) • Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word • Ability to work under pressure, manage multiple priorities, and be a self-starter. • Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization. • Excellent organizational and attention to detail skills #imvwap Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.