Call Center (Lead Generation) Representative

Job description

**Fulton, MD | $18.75/hour + Monthly Performance Bonuses | Full-Time, Onsite** Turn your customer service experience into an opportunity to **earn more and grow with Window Nation**. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team. **No sales or call center experience? That's okay.** If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training. ### What You'll Do: - Make outbound calls and engage potential customers in friendly, professional conversations - Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments - Accurately enter and update customer information in our CRM systems - Work toward individual and team lead and appointment goals - Learn how to confidently handle questions and objections while working in a supportive, team-focused environment ### What You Need (Minimum Requirements): - High school diploma, GED, or equivalent - At least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment - Ability to reliably work the full posted schedule onsite in Fulton, MD ### You'll Be a Good Fit If You: - Communicate clearly and confidently with different types of people - Are comfortable using a computer while talking with customers - Can learn and navigate new systems and software - Are dependable and motivated by goals - Enjoy a fast-paced, team-oriented environment - Are coachable and willing to learn ### Work Schedule: After completing training, you’ll transition to a consistent weekly schedule. This position requires five scheduled shifts per week, with evening and weekend availability depending on the schedule selected. **To be considered, you must be able to reliably work at least one of the following schedules:** **Schedule 11:** - Sunday: 10:00 a.m.–7:00 p.m. - Monday: 10:00 a.m.–7:00 p.m. - Wednesday: 10:00 a.m.–7:00 p.m. - Thursday: 10:00 a.m.–7:00 p.m. - Friday: 10:00 a.m.–7:00 p.m. - Days off: Tuesday and Saturday **Schedule 12:** - Monday: 10:00 a.m.–7:00 p.m. - Tuesday: 10:00 a.m.–7:00 p.m. - Thursday: 10:00 a.m.–7:00 p.m. - Friday: 10:00 a.m.–7:00 p.m. - Saturday: 10:00 a.m.–7:00 p.m. - Days off: Sunday and Wednesday **Schedule 13:** - Monday–Wednesday: 12:00 p.m.–9:00 p.m. - Friday: 12:00 p.m.–9:00 p.m. - Saturday: 11:00 a.m.–8:00 p.m. - Days off: Sunday and Thursday **Schedule 14:** - Monday–Thursday: 2:00 p.m.–11:00 p.m. - Friday: 1:00 p.m.–10:00 p.m. - Days off: Saturday and Sunday Please review these options carefully before applying. Your selected schedule will remain consistent each week after training. ### Paid Training and Upcoming Start Dates: All new Call Center (Lead Generation) Representatives must complete a **mandatory, two-week paid training program** before beginning their regular schedule. **Upcoming Start Dates:** - Monday, September 14, 2026 - Monday, September 21, 2026 **Training Schedule For Your First Two Weeks:** - Monday through Friday, 8:00 a.m.–5:00 p.m. Full attendance during both weeks of training is required. These hours apply **only during the training period**. After training, you’ll transition to the regular weekly schedule you were hired to work. ### Why Window Nation? At Window Nation, strong performance can lead to **greater earning potential and opportunities to grow**. You'll receive paid training and ongoing coaching while working alongside a team that's focused on improving and succeeding together. You don't need previous sales or call center experience to build a career here. If you bring strong people skills, reliability, and the motivation to hit goals, we'll help you develop the rest. **Ready to Put Your People Skills to Work?** If you're dependable, motivated by goals, comfortable talking with customers, we’d like to hear from you. **Apply today to join Window Nation’s Fulton Call Center team.** Our Fulton location is conveniently located near Route 29, Route 32, and I-95 and is accessible from Columbia, Laurel, Scaggsville, Burtonsville, Savage, Jessup, Clarksville, and surrounding communities.