Call Center Manager

Job description

Job description POSITION OVERVIEW: Sheffa Group LLC, owners of multiple upscale medical spas like DermaVe, Ageless, Timeless, Skinfinity, etc. is committed to delivering exceptional experiences in the beauty and wellness industry, offering state-of-the-art services in a luxurious environment. Our diverse portfolio includes a range of premium medical spa and salon services, including skincare treatments, aesthetic procedures, and beauty services. We pride ourselves on providing top-tier client care, cutting-edge technologies, and a dedicated team passionate about helping individuals look and feel their best. We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings, and consistently meet or exceed sales quotas. Key Responsibilities: Lead, coach, and motivate a team of outbound sales agents to meet performance targets. Develop and implement outbound sales strategies to drive revenue growth. Identify sales trends and customer needs to refine sales approaches. Track KPIs including call volume, conversion rates, appointments booked, and sales quotas. Prepare and present regular performance reports to senior management. Use data and analytics to identify areas for improvement and optimize team performance. Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines. Streamline call center processes and workflows to improve efficiency and outcomes. Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success. CANDIDATE QUALIFICATIONS: · 5+ years of experience in a contact center environment, including at least 2 years in a management or supervisory role. · Strong knowledge of skincare products, non-invasive procedures, and treatment packages, such as Cryotherapy, Radiofrequency (RF), facials, and injectables. · Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication · Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms. · Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce. · Track record of data-driven sales oversight, leveraging KPIs and analytics to guide team performance. · Experience coordinating operations across multiple locations or franchises. Job Type: Full-Time (Availability to work on weekends) COMPENSATION DETAILS: $3,000 – 5,000 per month based on experience Highly Competitive Pay Structure. Performance Bonuses: Will be discussed upon hiring Work remotely under specific hours—ideal for self-motivated professionals who value autonomy. Opportunity for Long-Term Engagement: Consistent work with the potential for ongoing projects or transition into a leadership role. Professional Growth Support: Access to company-led training, sales tools, scripts, and mentorship to help you succeed and grow your business. Loyalty Incentives: Additional compensation for tenure and consistent high performance. Sales Resources Provided: CRM access, marketing materials, and leads to support your outreach and success. Disclaimer: The above job description is intended to provide a general overview of the responsibilities and expectations associated with this position. It is not intended to be an exhaustive list of all duties, responsibilities, skills, or qualifications required. Additional tasks may be assigned by supervisors or managers as needed. Performance will be evaluated, in part, based on the successful execution of the responsibilities outlined herein. This job description is subject to change at the discretion of the employer and does not constitute a contract of employment. Employment is at-will and may be terminated by either the employee or the employer at any time, with or without cause or notice. Job Type: Full-time Pay: $3,000.00 - $5,000.00 per month Benefits: Flexible schedule Work Location: Remote