Call Center Operator (Operator Call Center)

Job description

Who are we: Air Liquide Vitalaire Romania was established in 2005 as a subsidiary of Vitalaire Germany, currently operating over 20 regional branches. Vitalaire cares for more than 3.000.000 clients and patients and is present in over 6.000 hospitals globally. We offer to our clients, at their homes, medical products and services of high quality to contribute to improving patients’ quality of life. Integrity and transparency are the foundation stones of our behaviour, our actions and our services. What are we searching for: If you decide to be part of our team, you have to know we would like from you to be actively involved in department’s activity, to permanently identify new ways of action. We wish to grow together, in an active environment, always in motion and search for new ideas. If you find yourself in Air Liquide Vitalaire Romania’s employee profile, we wait forward for your application. How will you CONTRIBUTE and GROW? Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance). 1. Receive and/or place predominantly routine calls. 2. Maintain detailed & current knowledge of company's products/services. 3. Liaise with sales & technical staff to keep them up-to-date with customer needs. 4. Answer customer telephone inquiries, orders, service needs & complaints. 5. Analyze customer service needs for communication to service and technical departments. Are you a MATCH? 1. College Certificate or Diploma in Medical Office Administration or medical background preferred. 2. 7+ years of experience in general office practice 3. Requirement to become Certified Polysomnographic Technician Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.