Call Center Representative – Customer Support Location: Provo, UT Employment Type: Full-Time (Part-Time available after training) Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months Overview Join a high-volume inbound call center where your communication skills and professionalism drive results. In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key. No industry-specific experience required — paid training provided. What You’ll Do Handle a high volume of inbound calls from prospective and existing customers Schedule appointments and manage calendars with accuracy and efficiency Follow structured scripts and workflows while adapting naturally to conversations Guide hesitant callers using professional, solutions-focused communication Convert inbound inquiries into scheduled appointments Verify customer information and enter data accurately into a CRM system Respond to questions and resolve concerns in a calm, professional manner Escalate complex situations appropriately while maintaining a positive experience Collaborate with internal teams to ensure smooth handoffs and follow-through What This Role Feels Like Fast-paced call center environment with consistent call volume throughout the day Structured workflows with clear expectations and performance metrics A role where how you communicate matters just as much as what you do High standards for professionalism, accuracy, and customer experience What We’re Looking For High school diploma or GED Experience in a customer service or call center environment preferred Comfortable handling high call volume and working on the phone throughout the day Strong verbal and written communication skills Ability to stay calm, organized, and professional under pressure Basic computer skills and experience with data entry and systems (CRM experience a plus) Preferred Background Call center or inbound sales/support experience Hospitality, retail, or other high-touch customer service roles Experience working in metrics-driven or performance-based environments About You You’ve worked in environments where customer interactions moved quickly and quality still mattered. You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls. You take pride in clear communication, accuracy, and delivering a strong customer experience every time. Training & Schedule Paid training required: 4 consecutive weeks, 40 hours per week After training, flexible scheduling with full-time or part-time options available Compensation & Benefits Starting at $16.50/hour with growth to $19.50/hour within 6 months $1.00/hour bilingual differential (Spanish/English) Health, dental, and vision coverage (majority employer-paid) 401(k) retirement plan Paid time off: 10 days (15 after first year) + 10 paid holidays Flexible scheduling options Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Call Center Representative – Customer Support
Location: Provo, UT
Employment Type: Full-Time (Part-Time available after training)
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months
Overview
Join a high-volume inbound call center where your communication skills and professionalism drive results.
In this role, you’ll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.
No industry-specific experience required — paid training provided.
What You’ll Do
- Handle a high volume of inbound calls from prospective and existing customers
- Schedule appointments and manage calendars with accuracy and efficiency
- Follow structured scripts and workflows while adapting naturally to conversations
- Guide hesitant callers using professional, solutions-focused communication
- Convert inbound inquiries into scheduled appointments
- Verify customer information and enter data accurately into a CRM system
- Respond to questions and resolve concerns in a calm, professional manner
- Escalate complex situations appropriately while maintaining a positive experience
- Collaborate with internal teams to ensure smooth handoffs and follow-through
What This Role Feels Like
- Fast-paced call center environment with consistent call volume throughout the day
- Structured workflows with clear expectations and performance metrics
- A role where how you communicate matters just as much as what you do
- High standards for professionalism, accuracy, and customer experience
What We’re Looking For
- High school diploma or GED
- Experience in a customer service or call center environment preferred
- Comfortable handling high call volume and working on the phone throughout the day
- Strong verbal and written communication skills
- Ability to stay calm, organized, and professional under pressure
- Basic computer skills and experience with data entry and systems (CRM experience a plus)
Preferred Background
- Call center or inbound sales/support experience
- Hospitality, retail, or other high-touch customer service roles
- Experience working in metrics-driven or performance-based environments
About You
You’ve worked in environments where customer interactions moved quickly and quality still mattered. You’re comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.
You take pride in clear communication, accuracy, and delivering a strong customer experience every time.
Training & Schedule
- Paid training required: 4 consecutive weeks, 40 hours per week
- After training, flexible scheduling with full-time or part-time options available
Compensation & Benefits
- Starting at $16.50/hour with growth to $19.50/hour within 6 months
- $1.00/hour bilingual differential (Spanish/English)
- Health, dental, and vision coverage (majority employer-paid)
- Paid time off: 10 days (15 after first year) + 10 paid holidays
- Flexible scheduling options
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.
Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.
Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.
