Call Center Representative

Job description

***Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!*** Wachter is accepting applications for a Staff Safe Agent to join our growing, fast-paced call center operating 24 hours a day, 365 days a year **ONSITE** at the Mt. Laurel, NJ. In this role, you will support participating businesses Nationwide utilizing the StaffSafe system to ensure the welfare of staff and customers. **WE ARE NEEDING TO HIRE FOR THE FOLLOWING PART-TIME SHIFT:** **Saturday and Sunday: PT shift Saturdays and Sundays 7a-3:30p** As a Staff Safe Agent, you will be fielding Inbound calls from staff at participating businesses Nationwide when they feel their safety and/or that of their patrons is at risk and work to de-escalate the situation at hand. We are committed to providing exceptional care and support to staff members of participating businesses when in need. As a key member of our Team, you will play a vital role in ensuring the well-being and safety of our clients in emergency situations and work to resume safe & normal operation of the business as quickly as possible. ### RESPONSIBILITIES: - Field LIVE assistance calls from participating clients Nationwide - De-escalate conflicts and provide reassurance - Contact local Emergency Service, as necessary - Data entry - Monitoring of CC-TV ### REQUIREMENTS: - Applicant must be 18 years of age or older. - Be able to pass standard background checks & drug testing - Possess strong & effective written & verbal communication skills, problem-solving skills, and attention to detail - Well-spoken - Ability to multi-task while remaining neutral, calm, & focused under pressure - Possess a High School diploma or equivalent - 2+ years of experience in a Customer Service-related job field/environment - Ability to effectively work in office effectively in a team environment - Ability to take overtime, if needed