Call Center Representative

Job description

**Our Story** We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us. At Renewal by Andersen of Oregon, we are committed to creating exceptional experiences for homeowners while delivering premium window and door replacement solutions. We are currently seeking enthusiastic and goal-driven Inside Sales Center (ISC) Representatives to join our expanding Portland-based team. This position is perfect for individuals who enjoy helping customers, working in a fast-paced environment, and earning great bonuses while doing it. As an ISC Representative, you will be responsible for managing inbound and outbound calls, scheduling appointments, and ensuring a seamless experience for homeowners. This is a fantastic opportunity to grow your career within a well-established and supportive organization. ### What's in it for You? - **Strong Base Pay + Incentives:** Earn $18–$21 per hour, plus performance-based bonuses paid with each paycheck. Top performers can earn $45,000–$70,000 in annual total compensation (OTE). - **Consistent & Flexible Schedule:** Full-time schedules with 40 hours per week and flexibility to work mornings or evenings. Once your schedule is set, you can count on a consistent routine that works for you. - **Comprehensive Benefits Package:** Full-time employees are eligible for medical, dental and vision coverage, with HSA and FSA options and an employer HSA contribution. Additional voluntary benefits include life insurance, long-term disability and supplemental health plans. - **401(k) with Company Match:** Plan for your future with a 4% company match. - **Paid Time Off & Holidays:** Enjoy PTO and paid holidays to help you recharge and make time for what matters most. - **Training & Career Growth:** Start with a structured two-week training program and ongoing coaching designed to help you succeed. The ISC role is just the beginning, with opportunities to grow your career within the company. - **Company Mission:** Join a nationally recognized brand with more than 120 years of success, built on quality, integrity and giving back to the communities we serve. ### What will You do? - **Customer Engagement:** Serve as the first point of contact for homeowners via inbound calls, delivering exceptional service and building trust. - **Appointment Scheduling:** Make outbound calls to **warm leads** from internal databases **(no cold calling)** and schedule consultations for our sales team. - **Customer Experience:** Guide homeowners through the scheduling process while providing a professional and welcoming experience on every call. - **Record Management:** Maintain accurate and up-to-date customer interactions in the CRM system. - **Team Collaboration:** Coordinate closely with the sales team to ensure accurate calendar placement and a smooth customer handoff. - **Additional Duties:** Assist with special projects and tasks as assigned by leadership. ### What are We looking for? - **Experience:** Minimum of 1 year in customer service, call center, or sales preferred. - **Communication:** Fluent in English, with clear, professional verbal communication skills and strong phone etiquette. Bilingual Spanish skills are a strong plus! - **Performance Mindset:** Motivated to meet performance goals and receptive to coaching and feedback. - **Technical Skills:** Basic computer proficiency, comfort navigating multiple screens, and the ability to quickly learn internal systems. - **Organizational Skills:** High attention to detail and the ability to multitask in a fast-paced environment. - **Reliable Commute:** Ability to reliably commute to and from our Tualatin office. ### Physical Requirements - **Work Environment:** On-site, in a dynamic office/call center setting with moderate noise level. - **Activity:** Approximately 90% of time spent sitting at a desk, using a computer and phone. - **Schedule:** Must be available to work at least one weekend day (Saturday or Sunday).