Call Center Representative

Job description

About the role The Call Center Representative plays an important role in supporting our call center operations, which include collaborating with agents from Business Process Outsourcing (BPO) providers. This role is ideal for someone looking to build a career in customer service and call center operations, with a focus on learning day-to-day processes and delivering great service to customers. As a Call Center Representative, you will be part of a remote team working to create value for customers of BizzyCar's software by converting service leads into revenue-generating scheduled and executed appointments. You will report directly to the Assistant Call Center Manager. (* This role is hybrid, offering one day of remote work per week. ) What you'll do Respond quickly and professionally to inbound customer text messages regarding vehicle recalls and service needs Convert service inquiries into scheduled appointments Accurately log customer, vehicle, and appointment details across BizzyCar's platform and dealership systems Follow up with unresponsive or incomplete leads to maximize scheduling conversion Escalate complex or unresolved issues to the Assistant Call Center Manager or appropriate team member Develop strong working knowledge of BizzyCar's platform, recall processes, and dealership partner requirements to confidently address customer questions Partner with BPO call center agents to maintain consistent messaging, tone, and service quality across every customer touchpoint Consistently meet or exceed key performance metrics, including response time, conversion rate, and customer satisfaction Qualifications Required Minimum of 1 year of experience in a high-volume call center environment required Experience with SMS/text-based customer service or chat support platforms Proven ability to manage high message/call volume without sacrificing quality or accuracy Excellent written communication skills, with a clear, concise, and professional texting style Comfortable navigating and multitasking across multiple software systems simultaneously Strong time-management skills and the ability to work independently within a remote, distributed team Nice to Have Track record of meeting sales or conversion quotas in a lead-conversion or appointment-setting role Familiarity with CRM or scheduling software Experience in automotive or dealership operations What We Offer Competitive pay $20/hour Comprehensive health benefits — medical, dental, and vision coverage 401(k) plan Paid time off , including vacation, sick leave, and paid holidays Career growth opportunities Ongoing training and development Supportive, collaborative team culture with cross-functional partnerships BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States. About BizzyCar BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines. We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.