Call Center Representative

Job description

Alta Resources is Hiring! Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, “best-in-class” customer service. When you join Alta Resources as a Customer Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers. What You’ll Do: • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers. • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. • Provide product support. • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy. Qualifications/Requirements: • Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.” • Excellent interpersonal, verbal and written communication skills. • Ability to build relationships with clients, consumers and coworkers. • Strong organization and time management skills. Education & Experience • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred. • Previous work experience in customer service, sales, training, or member retention required. • Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment. • Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook. • Polished phone demeanor, tone and etiquette is required. Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy