Call Center Representative

Job description

Alta Resources is Hiring! Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, “best-in-class” customer service. When you join Alta Resources as a Call Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers. What You’ll Do: Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers. Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support. Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy. Qualifications/Requirements: Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.” Excellent interpersonal, verbal and written communication skills. Ability to build relationships with clients, consumers and coworkers. Strong organization and time management skills. Education & Experience High school diploma or equivalent (GED, HSED) required. Post high school education is preferred. Previous work experience in customer service, sales, training, or member retention required. Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment. Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook. Polished phone demeanor, tone and etiquette is required. Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX About Us | Careers | Need Assistance | 877.464.2582 | Privacy Policy