Call Center Supervisor - Credit Report Disputes (Hybrid)

Job description

*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #LI-Hybrid #BI-Hybrid* **About the role:** As a Contact Center Supervisor - Credit Report Disputes, your primary role will be leading and managing the end-to-end credit report dispute resolution operations. You will oversee a dedicated team focused on investigating, processing, and resolving credit reporting disputes efficiently and accurately. Your core responsibilities include training, mentoring, and directing representatives to optimize dispute workflow performance, maintain high-quality investigations, and minimize direct escalations. This role reports to the Department Manager. **Responsibilities:** - Lead and manage the daily operations of the credit report dispute resolution team, ensuring timely and compliant processing of all dispute cases - Provide ongoing coaching, guidance, and development to dispute specialists to maintain quality standards and dispute investigation accuracy - Analyze dispute trends and root causes of processing errors, implementing process enhancements to prevent future credit reporting escalations - Collaborate with operations, legal, and compliance partners to align dispute handling workflows with FCRA/Metro 2 guidelines and internal standards - Monitor key performance indicators, dispute turnaround times, and quality assurance audits to drive team productivity and operational efficiency **Requirements:** - 3+ years of leadership experience managing teams within credit reporting dispute operations - In-depth expertise in credit dispute resolution, FCRA regulations, Metro 2 format, and e-OSCAR system processing - Excellent written and verbal communication skills - Ability to coach, train, and motivate employees and evaluate their performance - Strong analytical and problem-solving skills with a proven track record of resolving complex credit reporting escalations **Compensation:** The budgeted annual salary range for this position is $51,000 to $57,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail [here](https://www.enova.com/culture/#:~:text=Full%2Dtime%20employees%20receive%20medical,and%20dependent%20daycare%3B%20and%20more!). **Benefits & Perks:** - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! **About Enova** Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture [here](http://www.enova.com/culture). It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click [here](https://www.enova.com/ccpa/) to review our California Privacy Policy for Job Applicants.