Call Center Trainer

Job description

Who we are. At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support. What you’ll do & how you’ll make your mark Facilitate new hire, onboarding, product, systems, process, and specialty training programs. Deliver engaging instructor-led and blended learning experiences using adult learning best practices. Develop, update, and improve training modules, presentations, facilitator guides, infodocs , handouts, job aids, and other learning materials. Participate in Training Needs Analysis, Gap Analysis, Performance Development, and other learning initiatives. Evaluate learner performance and training effectiveness using assessments, feedback, and performance data. Provide coaching, mentoring, motivation, and actionable feedback to support learner success. Partner with Operations, Human Resources, Workforce Management, Quality, and other stakeholders to identify training needs and support business requirements. Coordinate training schedules, resources, learner records, and other activities required for successful training delivery. Monitor live or recorded customer interactions, when applicable, and provide actionable developmental feedback. Continuously identify opportunities to improve learning programs based on learner needs, performance data, and business priorities. Who you are & what you’ll need to succeed. At least 2–3+ years of proven experience in corporate learning, training, or learning and development. Experience facilitating instructor-led training, preferably in a BPO, technology, SaaS, customer service, or other fast-paced environment. Strong knowledge of adult learning principles, training facilitation, Training Needs Analysis, Gap Analysis, and performance development. Proven ability to develop training modules, learning materials, presentations, infodocs , handouts, and job aids. Excellent presentation, verbal, and written communication skills, with the ability to engage diverse audiences and build strong relationships. Demonstrated ability to train, mentor, motivate, coach, and provide actionable feedback. Strong analytical, organizational, time management, and problem-solving skills. Ability to manage multiple priorities, work independently, and adapt quickly to changing business needs. Strong proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint. Familiarity with Visio and Google Workspace is preferred. Experience with Learning Management Systems (LMS), virtual training platforms, or other learning technologies is preferred. Experience supporting training programs across multiple teams, sites, brands, or business units is preferred. Experience in the BPO, technology, SaaS, web hosting, software, or customer service industry is preferred. Experience using performance data to identify learning gaps and evaluate training effectiveness is preferred. Familiarity with AI-enabled learning tools and emerging learning technologies is preferred. Why you’ll love us. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more! Where can we take you? Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD! #Bluehost #LI-DB1 This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.