Call Centre Representative

Job description

Ready to join one of Australia’s biggest retail groups? 🚀 Join **Super Retail Group** and become part of the team behind iconic brands including Supercheap Auto, Rebel, BCF and Macpac! ## **Benefits:** - $29.51 per hour + super + high weekend penalty rates ($36.88 on Saturdays and $59.01 on Sundays) - Be part of the SRG family: You’ll be welcomed as part of the team and accrue annual and personal leave throughout your contract. - Onsite in vibrant Brendale office. (Free onsite parking available) - Huge staff discounts across SRG retail brands (Rebel Sports, MacPac, Super Cheap Auto, BCF) - up to 50% on certain brands - Top-notch training & support: We set you up for success with comprehensive training and ongoing support. You’ll have all the tools and resources you need to shine in your role. - Potential for ongoing work: High performers may have the opportunity to continue with SRG beyond the initial contract period. ## **Your Next Role with Super Retail Group:** We've partnered with Super Retail Group over the last 5 years, providing quality Customer Care Consultants, that are dedicated in going the extra mile for customers across many Super Retail Group brands. **Super Retail Group (SRG) is one of Australia and New Zealand’s largest retailers;** proud **owners** **of** four iconic brands: **Supercheap Auto, Rebel Sports, BCF, and Macpac** - all leading the way in the auto, sports, and outdoor leisure markets. Whether you’re helping a customer find the perfect outdoor gear at Macpac, guiding them to their next fishing adventure at BCF, assisting in getting them sports ready at Rebel or updating them on their exciting delivery from Supercheap Auto, you’ll be inspiring customer’s to pursue what they love. - **Fixed-term opportunity:** Positions will commence between September and October and run through to 23 January 2027, making this a great opportunity to secure work through the busy holiday period. - **Rotating Roster:** Monday to Sunday, between 7 am to 6 pm. Weekend shifts available with high penalty rates. Rosters provided in advance so you can balance work with everything else you love doing! - **Be a customer champion:** Engage with our customers by handling inbound calls and answering their inquiries. Whether it's helping someone find the perfect gear or assisting with their latest order, you’ll be the hero they need. - **Enjoy our awesome office:** Located in Brendale, SRG’s office offers free parking and a vibrant, supportive contact centre. You’ll work alongside a team of passionate individuals who are all about creating positive experiences for each other and for their customers. ## **What You Need:** We’re on the hunt for enthusiastic individuals ready to jump into a fast-paced, fun, and supportive environment at Super Retail Group! Here’s what we’re looking for: - **Passionate go-getters:** Are you driven by a passion to connect with customers and make a real difference? We want you on our team! - **Communication superstars:** You’ve got the gift of gab, but you’re also a great listener and can convey your thoughts clearly in writing. Strong verbal, listening, and written communication skills are a must. - **Customer service champs:** Whether you’ve been serving customers in a call centre, restaurant, or any other industry, you know how to deliver exceptional customer service. Your experience will be a big plus! - **Availability over the weekends** - this role will require weekend availability, with attractive penalty rates for weekend shifts. - **Christmas peak availability:** You’ll be part of the team supporting customers through the busy Christmas period. Availability across this time is essential with no planned leave. Christmas Day and New Year’s Day are business closure days. ## **What Next?** If this sounds like you, then don’t wait - **apply today and start your exciting journey with Super Retail Group!**