Call Support Specialist

Job description

**About Dedale:** Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe. Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors. **Our Culture:** Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others). The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers). Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs). We seek to develop a dream team of outstanding Expert Research Planner with a passion for investing and technology to supporting Dedale and clients in making multi-million investments in B2B Software. **About the Role:** As a **Call Support Specialist**, you will support Dedale's research projects by connecting with industry professionals and experts through phone calls. You will help identify and engage relevant professionals, gather the necessary information, and ensure a smooth and professional experience throughout each interaction. This role is ideal for someone who is a **confident communicator**, comfortable speaking with people over the phone, and enjoys working in a fast-paced, target-driven environment. **Responsibilities:** - Make outbound calls to industry professionals and potential experts - Communicate clearly and professionally with people from different industries and backgrounds - Identify and engage relevant experts based on project requirements - Ask relevant questions and gather accurate information during calls - Maintain clear and accurate records of call outcomes - Support multiple research projects and manage assigned tasks efficiently - Meet established call and quality targets - Work closely with the team to ensure project requirements are met **Requirements:** - Previous experience in the **BPO, call center, customer service, or similar industry** - Strong English communication skills - Clear and neutral English accent - Confident and comfortable speaking over the phone - Good listening and interpersonal skills - Able to work in a fast-paced and target-driven environment - Organized, detail-oriented, and willing to learn **Earnings and Benefits:** - Competitive Base Salary + Non-Taxable Allowances - Monthly Incentives - Paid Time Off + Government-Mandated Benefits - Flexible/Hybrid Work Setup - HMO Coverage (after regularization) - 13th Month pay **Cherry on the Cake!** - You would like to work in a start-up environment. - You are passionate about technology and investing. **Process:** - Intro Call - Remote English proficiency test - Case Debrief - Final Interview with our APAC Director