Campervan Fleet Expert - APAC

Job description

**ABOUT US** Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we’ve hosted 300,000+ travellers from 170+ countries and delivered over 1M+ nights on the road. We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We’re a fast-growing, tech-driven company looking for top talent to help build the future of road travel. **THE ROLE** As a Campervan Fleet Expert, you will be the central point of contact and knowledge for the vehicles in your area. This role is key to optimizing fleet performance, reducing repair costs, and standardizing damage management: - By documenting and centralizing the information about mechanical, body, and electrical issues you will promote regional and local autonomy in van repairs. - You will own the development, implementation, and monitoring of SOPs for damage identification and assessment, repair approvals. - You will spread the van knowledge across the organization, creating lost lasting impact in customer satisfaction and operational efficiency. - Based in Sydney, you will report to the Asset Strategy Director and collaborate with Regional Directors, Depot Managers, and Regional and Local teams. **WHAT WILL YOU WORK ON?** - Act as the technical bridge across fleet, mechanics, operations, customer service, and sales, providing expert guidance on RV and vehicle-related issues. - Assess and troubleshoot mechanical, body, and electrical issues across the fleet, supporting teams in identifying the appropriate actions and repair solutions. - Develop, maintain, and centralize damage trees, RV manuals, and SOPs for damage identification, vehicle assessment, and repair approvals, ensuring consistent technical decision-making across the business. - Support Customer Service teams with on-road vehicle troubleshooting, providing guidance on vehicle-related incidents and coaching teams on how to effectively handle technical issues. - Review and assess repair needs, repair spend, and vehicle costs, providing technical and financial insight to support cost-effective fleet decisions. - Advise on repair and replacement decisions, balancing vehicle condition, repair costs, operational impact, and overall fleet value. - Support vehicle sales decisions by assessing vehicle condition and sellability, providing the analysis and technical expertise needed to determine whether a vehicle is ready for sale. - Partner with regional and local teams to improve fleet processes, standardize technical knowledge, and increase consistency in vehicle assessments and repair decisions. - Work closely with internal teams and external technical partners to resolve complex vehicle issues and continuously improve the way fleet-related problems are managed across the region. **WHO ARE WE LOOKING FOR?** - Bachelor's degree in Mechanical Engineering, Mechatronics, or a related field. - 2-4 years of experience as cost estimator or quote approval for mechanical, body repair, or electrical issues. - In-depth knowledge of vehicle mechanics, including how cars and vans operate. - Understanding of market standards for vehicle repairs and maintenance. - Strong analytical skills with the ability to assess repair costs and optimize decision-making. - Resilience and ability to handle stakeholder pushback, particularly in cost-related discussions. - Fluent in English (mandatory) **THE INDIE COMMITMENT!** - A fast-growing, dynamic environment where you make an impact - Career growth in Field Ops + potential moves to Lisbon, Mexico City, or Manila - Continuous training and coaching - Free road trips across Europe, North America, and Oceania ***Are you ready to Go Indie?***