Campervan Fleet Expert - APAC (Combine Automotive Expertise, Cost Optimization & International Operations)

Job description

**ABOUT US** Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we’ve hosted 300,000+ travellers from 170+ countries and delivered over 1M+ nights on the road. We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We’re a fast-growing, tech-driven company looking for top talent to help build the future of road travel. **THE ROLE - *Combine Automotive Expertise, Cost Optimization & International Operations*** As a Campervan Fleet Expert, you will be the central point of contact and knowledge for the vehicles in your area. This role is key to optimizing fleet performance, reducing repair costs, and standardizing damage management: 1. As our Regional Fleet Expert – APAC, you will play a pivotal role in ensuring the performance, reliability, and cost efficiency of our campervan fleet across the region. Combining technical expertise with commercial insight, you will help shape how we assess vehicle damage, manage repairs, and maintain the highest operational standards. 2. You will be the regional point of reference for complex technical issues, repair assessments, and maintenance decisions. From validating repair quotations and optimizing costs to developing technical guidelines and empowering local teams, your expertise will directly contribute to fleet performance, operational efficiency, and an exceptional customer experience. 3. This is an opportunity to take ownership of regional repair standards, influence key operational decisions, and transform technical knowledge into scalable solutions across a growing international business. 4. Based in Sydney, Australia, you will report to the Asset Strategy Director and collaborate closely with Regional Directors, Depot Managers, Asset Specialists, mechanics, and local operations teams across APAC. **WHAT WILL YOU WORK ON?** - Act as the technical bridge across fleet, mechanics, operations, customer service, and sales, providing expert guidance on RV and vehicle-related issues. - Assess and troubleshoot mechanical, body, and electrical issues across the fleet, supporting teams in identifying the appropriate actions and repair solutions. - Develop, maintain, and centralize damage trees, RV manuals, and SOPs for damage identification, vehicle assessment, and repair approvals, ensuring consistent technical decision-making across the business. - Support Customer Service teams with on-road vehicle troubleshooting, providing guidance on vehicle-related incidents and coaching teams on how to effectively handle technical issues. - Review and assess repair needs, repair spend, and vehicle costs, providing technical and financial insight to support cost-effective fleet decisions. - Advise on repair and replacement decisions, balancing vehicle condition, repair costs, operational impact, and overall fleet value. - Support vehicle sales decisions by assessing vehicle condition and sellability, providing the analysis and technical expertise needed to determine whether a vehicle is ready for sale. - Partner with regional and local teams to improve fleet processes, standardize technical knowledge, and increase consistency in vehicle assessments and repair decisions. - Work closely with internal teams and external technical partners to resolve complex vehicle issues and continuously improve the way fleet-related problems are managed across the region. **WHO ARE WE LOOKING FOR?** - Bachelor's degree in Mechanical Engineering, Mechatronics, or a related field. - 2-4 years of experience as cost estimator or quote approval for mechanical, body repair, or electrical issues. - In-depth knowledge of vehicle mechanics, including how cars and vans operate. - Understanding of market standards for vehicle repairs and maintenance. - Strong analytical skills with the ability to assess repair costs and optimize decision-making. - Resilience and ability to handle stakeholder pushback, particularly in cost-related discussions. - Fluent in English (mandatory) **THE INDIE COMMITMENT!** - A fast-growing, dynamic environment where you make an impact - Career growth in Field Ops + potential moves to Lisbon, Mexico City, or Manila - Continuous training and coaching - Free road trips across Europe, North America, and Oceania ***Are you ready to Go Indie?***