Cannabis Budtender

Job description

Who we are.. C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis. Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences. What we're looking for... The Cannabis Budtender is responsible for delivering world-class customer service while driving sales through personalized product recommendations and effective upselling techniques. This role involves guiding customers through the process of understanding, selecting, and purchasing cannabis products that align with their needs and preferences. By combining deep product knowledge with a proactive sales approach, the Cannabis Budtender helps create a positive shopping experience that maximizes both customer satisfaction and store performance. In this role you will…. Provide the highest level of service to customers by making their experience the top priority. Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success. Greet customers upon entry and perform initial check-in verification of required identification (ID). Assist new customers with questions on state required forms; updating customer information in system as needed. Ensure the waiting room is well maintained and the sales floor is properly stocked during downtime. Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests. Fill online orders in a quick and efficient manner, keeping customer experience at the forefront. Handle customer complaints in a professional manner; escalating to management when needed. Maintain product, brand, and strain knowledge and keep up on current cannabis trends. Accurately use and maintain point of sale (POS) system. Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting. Assist with intake of product, inventory counts, and additional audits on a regular basis. Work closely with the management team to increase sales and foot traffic. Support daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules. Skills and experience you have... 1+ years’ customer service experience. High school diploma or GED. Experience with POS systems and cash handling practices. Commitment to reaching Key Performance Indicators on a regular basis. Effective multi-tasker with demonstrated ability to prioritize tasks. Ability to work independently with little or no direct supervision. Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner. Knowledge of state and local regulations is preferred. Ability to pass a background check and is 21 years of age or older. Willingness to work nights, weekends, and some holidays. Must be able to obtain and maintain required state licenses based on work location. PHYSICAL REQUIREMENTS & WORKING CONDITIONS The physical demands and work environment characteristics described below are representative of those that may be encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Ability to remain in a stationary position, move about the work area, and operate standard office, retail, or production equipment, as applicable to the position. Ability to communicate effectively, including exchanging information through speaking, hearing, and other means as necessary. May occasionally be required to bend, stoop, reach, crouch, or perform repetitive motions associated with the duties of the position. May occasionally be required to lift, carry, push, or pull up to 50 pounds; frequent lifting and movement of up to 25 pounds may be required. Depending on the work location and position, employees may be exposed to varying temperatures, noise levels, equipment, facility environments, or retail settings. Prolonged periods of standing, walking, or sitting may be required based on the nature of the role. Our mission is to share our love of cannabis with the world. If you’re interested in being part of our journey, we’d love to hear from you! Benefits Medical, Dental, & Vision Insurance for full-time staff Life Insurance Short-term & Long-term Disability Insurance 401k Company Paid Holidays Company Swag Employee Discount * Compensation Estimate Disclaimer All compensation range estimates are generated by the third party job search engine websites; C3 Industries will compensate qualified candidates commensurate with experience and industry norms.