Captain Waiter/ ess

Job description

We are seeking an experienced and professional Captain Waiter/ess to join our esteemed restaurant team in the beautiful island of Phu Quoc, Vietnam. As a Captain Waiter/ess, you will play a crucial role in ensuring exceptional dining experiences for our guests whilst leading and mentoring our service team. Oversee and coordinate the daily operations of the restaurant's dining area Lead, train, and motivate the waiting staff to maintain high service standards Greet and seat guests, ensuring a warm and professional welcome Manage reservations and handle special requests or dietary requirements Provide detailed menu information, including daily specials and wine recommendations Resolve guest complaints promptly and professionally Ensure compliance with food safety regulations and hygiene standards Assist in inventory management and stock control Collaborate with the kitchen team to ensure smooth service flow Maintain a clean and organised dining area at all times Minimum 3-5 years of experience in fine dining or luxury hospitality Previous experience in a supervisory role within food service Excellent customer service skills with a strong focus on guest satisfaction Demonstrated leadership abilities and team management skills Proficiency in restaurant management software Fluent in English; additional languages are advantageous Exceptional communication and interpersonal skills Ability to work under pressure and multitask effectively High school diploma or equivalent (required) Hospitality management degree or relevant certification (preferred) Valid food safety certification In-depth knowledge of food and beverage pairing Thorough understanding of fine dining etiquette and service standards Familiarity with Vietnamese cuisine and culture (preferred) Willingness to work in Phu Quoc, Vietnam What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.