Card & Payment Operations Manager

Envision Employment Solutions is currently looking for a Card & Payment Operations Manager for one of our partners, a leading Digital Bank!THE ROLEYou make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.WHAT YOU’LL DOOversee card operations end to end, from issuance and lifecycle management to customer request fulfilmentRun payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recoveryLead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourselfHold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controlsInvestigate the root cause of recurring issues and put corrective actions and automation in placeCoordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation cleanWHAT WE’RE LOOKING FOR5 to 8 years in card or payment operations within a bank or fintechStrong command of card scheme rules, and the payment rails beneath themHands on experience running chargeback and dispute resolutionFamiliarity with core banking and card management systemsA strong operational risk awareness and control mindsetYOU’LL THRIVE HERE IF YOUYou believe an operation that works quietly every time beats one that impresses when it is watchedYou’d rather fix the root cause of a recurring exception than reconcile it again next monthYou read a scheme rule as an operational control, not a formalityYou feel a failed transaction the way the customer does

Envision Employment Solutions is currently looking for a Card & Payment Operations Manager for one of our partners, a leading Digital Bank!

THE ROLE

You make sure the money moves and the numbers add up. Every card the digital bank issues, every payment it processes, every dispute and chargeback runs through the operation you lead, and one mistake here is one a customer feels immediately. In a bank built for everyday money, you own the machinery that must work every single time.

WHAT YOU’LL DO

• Oversee card operations end to end, from issuance and lifecycle management to customer request fulfilment
• Run payment operations, including transaction processing, exception handling, reconciliation, disputes, chargebacks and payment recovery
• Lead the card and payment operations analysts to SLAs, procedures and quality standards, and review the escalated high risk, fraud related and customer impacting cases yourself
• Hold the operation to Visa and Mastercard scheme rules, payment network requirements, regulatory obligations and internal controls
• Investigate the root cause of recurring issues and put corrective actions and automation in place
• Coordinate with technology, fraud, compliance and external partners to keep service delivery and reconciliation clean

WHAT WE’RE LOOKING FOR

• 5 to 8 years in card or payment operations within a bank or fintech
• Strong command of card scheme rules, and the payment rails beneath them
• Hands on experience running chargeback and dispute resolution
• Familiarity with core banking and card management systems
• A strong operational risk awareness and control mindset

YOU’LL THRIVE HERE IF YOU

• You believe an operation that works quietly every time beats one that impresses when it is watched
• You’d rather fix the root cause of a recurring exception than reconcile it again next month
• You read a scheme rule as an operational control, not a formality
• You feel a failed transaction the way the customer does

Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time.We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects.In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed.Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs.We deliver across the board, with IT expertise at the core. High-performing, versatile teams: Our consultants bring a wealth of experience from diverse industries, allowing us to tackle any project. With a 95% completion rate (the remaining 5% due to unforeseen circumstances), you can be confident in our ability to deliver results. IT/Software focus: We leverage our deep understanding of the IT and software landscape to find the perfect talent for your specific needs, maximizing the value you get from each hire. Collaborative, budget-conscious approach: We work closely with your team to understand your requirements and optimize your hiring budget, ensuring a cost-effective and successful recruitment process

Founded in 2013, Envision is a leading talent solutions provider in Egypt and the MENA region. We empower businesses of all sizes to achieve their goals by connecting them with top talent through a comprehensive suite of services, from recruitment and headhunting to payroll and onboarding, for all your staffing needs – temporary, permanent, or full-time.

We don't just fill jobs, we build success. We've built a global network of highly skilled professionals, ready to add value to your organization's mission-critical projects.

In today's dynamic business landscape, finding top IT and software talent is a critical, yet ever-growing challenge. Envision steps in to bridge that gap, connecting your organization with the skilled professionals you need to succeed.

Our expertise lies in IT and Software recruitment, but we don't stop there. Our team of exceptional consultants leverages a vast network across diverse sectors, ensuring we identify the perfect match for every role, with a particular focus on filling your IT and software needs.

We deliver across the board, with IT expertise at the core.

• High-performing, versatile teams: Our consultants bring a wealth of experience from diverse industries, allowing us to tackle any project. With a 95% completion rate (the remaining 5% due to unforeseen circumstances), you can be confident in our ability to deliver results.
• IT/Software focus: We leverage our deep understanding of the IT and software landscape to find the perfect talent for your specific needs, maximizing the value you get from each hire.
• Collaborative, budget-conscious approach: We work closely with your team to understand your requirements and optimize your hiring budget, ensuring a cost-effective and successful recruitment process