Key ResponsibilitiesCard Transaction ReconciliationPerform daily reconciliation of card transactions across all payment channels, including: POS Transactions ATM Transactions Web/IPG Transactions Credit Card Transactions Agency Banking Transactions Other Digital payments transactions Reconcile transactions between: Mambu Card Management System Payment Switches (Interswitch, Mastercard, etc.) Settlement Banks Internal General Ledger accounts Ensure all reconciliation activities are completed within the approved Service Level Agreements (SLAs).General Ledger ReconciliationReconcile all card-related General Ledger (GL) accounts on a daily basis.Monitor outstanding balances and investigate unreconciled items.Ensure suspense and settlement GLs are cleared promptly.Maintain reconciliation schedules and supporting documentation. Exception ManagementInvestigate and resolve reconciliation breaks and settlement discrepancies.Track aged outstanding items until resolution.Escalate unresolved exceptions in accordance with established procedures.Coordinate with internal and external stakeholders to resolve exceptions within agreed timelines. Settlement ValidationValidate settlement reports received from payment schemes, payment switches, and settlement banks.Confirm settlement amounts agree with transaction processing records.Identify duplicate settlements, missing settlements, failed settlements, and settlement variances.Monitor settlement timelines and ensure prompt escalation of delays. ReportingPrepare and distribute:Daily Card Reconciliation ReportOutstanding Reconciliation Items ReportSettlement Exception ReportGL Reconciliation ReportAged Outstanding Items ReportMonthly Management Reconciliation DashboardOperational Loss Report (where applicable) Operational Risk & ControlEnsure compliance with approved reconciliation procedures and internal control standards.Identify operational control weaknesses and recommend improvements.Maintain complete audit trails for all reconciliation activities.Report operational incidents, control breaches, and suspected fraudulent activities promptly.Process ImprovementRecommend automation opportunities for reconciliation activities.Participate in User Acceptance Testing (UAT) for new card products and system enhancements.Contributes to the continuous improvement of reconciliation processes and controls.RequirementsExperienceMinimum of 2–4 years' experience in Banking Operations, Card Operations, Reconciliation, Settlement, Finance Operations, or Electronic Payments.Experience in card reconciliation within a commercial bank, fintech, or payment service provider is an added advantage. Technical KnowledgeGood understanding of card transaction lifecycle and settlement processes.· Knowledge of payment schemes such as Interswitch, Mastercard, NIBSSUnderstanding of General Ledger reconciliation.Knowledge of electronic payment operations.Familiarity with Core Banking Systems (e.g., Mambu) is an advantage.Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
Key Responsibilities
Card Transaction Reconciliation
- Perform daily reconciliation of card transactions across all payment channels, including:
POS Transactions
ATM Transactions
Web/IPG Transactions
Credit Card Transactions
Agency Banking Transactions
Other Digital payments transactions
- Reconcile transactions between:
Mambu
Card Management System
Payment Switches (Interswitch, Mastercard, etc.)
Settlement Banks
Internal General Ledger accounts
- Ensure all reconciliation activities are completed within the approved Service Level Agreements (SLAs).
General Ledger Reconciliation
- Reconcile all card-related General Ledger (GL) accounts on a daily basis.
- Monitor outstanding balances and investigate unreconciled items.
- Ensure suspense and settlement GLs are cleared promptly.
- Maintain reconciliation schedules and supporting documentation.
Exception Management
- Investigate and resolve reconciliation breaks and settlement discrepancies.
- Track aged outstanding items until resolution.
- Escalate unresolved exceptions in accordance with established procedures.
- Coordinate with internal and external stakeholders to resolve exceptions within agreed timelines.
Settlement Validation
- Validate settlement reports received from payment schemes, payment switches, and settlement banks.
- Confirm settlement amounts agree with transaction processing records.
- Identify duplicate settlements, missing settlements, failed settlements, and settlement variances.
- Monitor settlement timelines and ensure prompt escalation of delays.
Reporting
Prepare and distribute:
- Daily Card Reconciliation Report
- Outstanding Reconciliation Items Report
- Settlement Exception Report
- GL Reconciliation Report
- Aged Outstanding Items Report
- Monthly Management Reconciliation Dashboard
- Operational Loss Report (where applicable)
Operational Risk & Control
- Ensure compliance with approved reconciliation procedures and internal control standards.
- Identify operational control weaknesses and recommend improvements.
- Maintain complete audit trails for all reconciliation activities.
- Report operational incidents, control breaches, and suspected fraudulent activities promptly.
Process Improvement
- Recommend automation opportunities for reconciliation activities.
- Participate in User Acceptance Testing (UAT) for new card products and system enhancements.
- Contributes to the continuous improvement of reconciliation processes and controls.
Requirements
Experience
- Minimum of 2–4 years' experience in Banking Operations, Card Operations, Reconciliation, Settlement, Finance Operations, or Electronic Payments.
- Experience in card reconciliation within a commercial bank, fintech, or payment service provider is an added advantage.
Technical Knowledge
- Good understanding of card transaction lifecycle and settlement processes.
· Knowledge of payment schemes such as Interswitch, Mastercard, NIBSS
- Understanding of General Ledger reconciliation.
- Knowledge of electronic payment operations.
- Familiarity with Core Banking Systems (e.g., Mambu) is an advantage.
- Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
