Card Room Floor Supervisor-Poker

Job description

Provides superior guest service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Assumes overall responsibility for the effective gaming service activities for a designated area. Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity. Controls and directs games in progress by monitoring and providing assistance and dealer correction. Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance. Oversees and assures high standards of customer courtesy on each game and works closely with Special Events, Players Club and other casino staff members in this regard. Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance. Sound knowledge of casino games. Knowledgeable of applicable federal, state, and local regulations. Fully Competent in Microsoft Office. Strong problem solving, mediation, coaching, and consulting skills. Excellent verbal and written communications skills. Excellent interpersonal skills. Must have excellent business communication skills and strong time management skills. Ability to effectively work independently or as part of a team. Must be able to work flexible hours including evenings, weekends, and holidays. Must be able to stand a minimum of eight (8) hours. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.