Cardiovascular Program Specialist

Job description

Primary Function of Position The Cardiovascular Program Specialist (CVPS) will provide expert clinical support, education, and training to physicians, nurses, and hospital staff on the use of DaVinci cardiac surgery, devices and therapies. This role partners closely with the sales team, specifically the Cardiovascular Sales Manager (CVSM) to ensure safe and effective product adoption while driving positive patient outcomes. This role will be a part of a future small team of strategic sales professionals across the country who are focused on developing cardiac surgeons, and all those associated with cardiac programs. Clinical Support & Case Coverage Provide on-site case support in the operating room or hybrid OR for procedures involving robotic cardiac procedures and surgery technologies. Serve as a clinical expert for product setup, troubleshooting, and optimal use during live cases. Ensure compliance with clinical and safety protocols. Expand the user base collaborating with CVSM to cultivate a training pipeline of new surgeons. Exhibit proficiency in multiple technology platforms to effectively support DaVinci adoption of Multiport Single Port, digital solutions, and customer needs. Promote advanced instruments and accessories to enhance surgical performance and promote surgeon autonomy. Collaborate with cross-functional internal teams to identify and capitalize on opportunities for expanding the use of the da Vinci® Surgical Systems and strengthening Intuitive’s partnership with healthcare facilities. Training & Education Conduct training for physicians and care team members on indications and proper use of robotic platforms. Administer individualized surgeon and care team training sessions onsite and assist with organizing appropriate mentoring programs. Support new site start-ups by delivering onboarding programs and in-services. Act as a resource for ongoing education and product updates. Design and implement tailored da Vinci® pathways for surgeons and surgical teams to ensure proficient and autonomous system use, by providing recurring care team training as needed. Maintain flexibility to support after-hours cases and provide weekend support as needed, dictated by the territory's adoption of robotic surgery. Collaboration & Sales Partnership Partner with local ISI sales team, leadership, customer training, and business partners to execute the appropriate clinical plan for surgeons and surgical teams to ensure system autonomy within a reasonable time frame Provide clinical insights to the commercial team to shape strategy and drive business growth. Participate in physician education programs, workshops, and regional/national conferences. Facilitate the adoption of our digital solutions through enhancing our customer infrastructure and capabilities. Communicate and collaborate with ancillary equipment manufacturers to develop strategies to ensure overall programmatic success Market & Clinical Insights Collect and communicate customer feedback to internal teams (sales, marketing, R&D). Stay up to date on clinical literature, competitive products, and evolving treatment guidelines. Assist in clinical trial support when required. Preferred Skills and Experience (As applicable - Specific skills, knowledge, and experience that are not required to perform the job, but are desirable to have) Deep understanding of cardiac anatomy, physiology, and interventional procedures. Exhibit a working knowledge of typical hospital policies. Excellent communication, teaching, and interpersonal skills. Strong problem solving and troubleshooting skills. Ability to work in high-pressure environments (OR/Cath lab) Adaptability to evolving technologies and complex procedures. Team oriented with a commercial mindset. Willingness to travel up to 75% domestically. Education: Bachelor’s degree in nursing, Life Sciences, or related field required Advanced degrees (RN, PA, NP, RT, or other clinical credentials) preferred. Minimum 5+ years of sales or related experience in the medical devices industry At least 2+ years of managing government customers Excellent communication, presentation, and interpersonal skills Marketing & Hospital analysis experience is essential Sales management experience Ability to travel up to 50%, dependent upon account distribution Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.