Cards Fulfillment Officer (Intern)

Card Issuance & Fulfilment· Manage the end-to-end card fulfilment process from card request to customer delivery.· Coordinate card personalization with card processors and personalization bureaus.· Ensure timely printing, packaging, and dispatch of debit and credit cards.Inventory & Stock Management· Maintain accurate records of card inventory (blanks and packaging materials).· Monitor stock levels and initiate reorders to prevent stockouts.· Reconcile inventory regularly and investigate discrepancies.Vendor & Logistics Coordination· Liaise with card vendors, personalization bureaus, and courier partners.· Track card deliveries and ensure timely distribution to customers.· Resolve fulfilment issues such as delayed or lost cards.Process Monitoring· Monitor service level agreements (SLAs) for card production and delivery.· Maintain documentation and reports on card fulfilment activities.· Identify process improvement opportunities to enhance efficiency.Compliance & Risk Management· Ensure card handling complies with PCI DSS and internal security policies.· Safeguard card inventory and sensitive customer information.RequirementsKey Skills· Operations management· Vendor coordination· Inventory management· Attention to detail· Process improvement

Card Issuance & Fulfilment

· Manage the end-to-end card fulfilment process from card request to customer delivery.

· Coordinate card personalization with card processors and personalization bureaus.

· Ensure timely printing, packaging, and dispatch of debit and credit cards.

Inventory & Stock Management

· Maintain accurate records of card inventory (blanks and packaging materials).

· Monitor stock levels and initiate reorders to prevent stockouts.

· Reconcile inventory regularly and investigate discrepancies.

Vendor & Logistics Coordination

· Liaise with card vendors, personalization bureaus, and courier partners.

· Track card deliveries and ensure timely distribution to customers.

· Resolve fulfilment issues such as delayed or lost cards.

Process Monitoring

· Monitor service level agreements (SLAs) for card production and delivery.

· Maintain documentation and reports on card fulfilment activities.

· Identify process improvement opportunities to enhance efficiency.

Compliance & Risk Management

· Ensure card handling complies with PCI DSS and internal security policies.

· Safeguard card inventory and sensitive customer information.

Requirements

Key Skills

· Operations management

· Vendor coordination

· Inventory management

· Attention to detail

· Process improvement