About Wider CircleWider Circle is dedicated to improving health outcomes through community. We connect neighbors to build supportive relationships that promote better health, reduce isolation, and empower individuals to live longer, healthier lives. Backed by leading investors, we partner with health plans and providers to address the social determinants of health and drive meaningful impact in the communities we serve.About the RoleWider Circle is looking for a Care Advocate Manager, Care Delivery to join our circle and lead a remote-first team supporting high-risk members through our Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs.In this role, you will focus on team leadership, operational excellence, and cross-functional collaboration. You will guide a team of Care Advocates, helping them bridge the gap between clinical care and social needs for our members. The ideal candidate is a strong operator and a compassionate leader who relies on metrics to drive performance, optimize workflows, and collaborate effectively across the organization.If you are passionate about improving health outcomes, supporting vulnerable populations, and leading mission-driven teams, we’d love to meet you.What You'll DoLead and Develop: You will manage and coach a team of at least 8 Care Advocates, driving performance, accountability, and engagement in a remote-first environment.Collaborate Cross-Functionally: You will work closely with billing, product, operations, and clinical teams to streamline processes, solve day-to-day challenges, and ensure smooth program delivery.Drive Metrics & Performance: You will take a highly data-driven approach to track key metrics, monitor team productivity, and ensure the achievement of program and documentation goals.Optimize Workflows: You will leverage data and analytics to identify trends, eliminate bottlenecks, and drive continuous improvement across your team's operations.Oversee Program Engagement: You will implement and measure strategies to engage and retain members in CHI and PIN programs, guiding your team to proactively re-engage those at risk of disengagement.Ensure Compliance & Quality: You will audit your team's work to ensure all documentation meets CMS and program requirements for accuracy and completeness.Act as an Escalation Point: You will serve as the first point of escalation for complex member cases, stepping in to coordinate with clinical and telehealth teams when your advocates need support.Onboard and Train: You will onboard and train new team members on workflows, documentation standards, and compliance requirements.Build Community Bridges: You will oversee the development and maintenance of partnerships with local community organizations to ensure your team can successfully connect members with necessary resources.RequirementsBachelor’s degree in healthcare, social work, public health, or related field, or equivalent experience5+ years of experience in healthcare, community health, social services, or healthcare operations1–2+ years of experience managing or leading a team (remote or field-based preferred)Experience working with high-risk or vulnerable populationsStrong understanding of care coordination, documentation, and compliance requirements (CMS experience a plus)Excellent communication, interpersonal, and organizational skillsProven ability to manage multiple priorities while maintaining attention to detailComfort using digital tools, case management systems, and performance dashboardsValid driver’s license and reliable transportationBenefitsAs a venture-backed company, Wider Circle offers competitive compensation, including:Comprehensive health coverage, including medical, dental, and vision401(k) planPaid Time OffEmployee Assistance ProgramHealth Care FSADependent Care FSAHealth Savings AccountVoluntary Disability BenefitsBasic Life and AD&D InsuranceAdoption Assistance ProgramTraining and Development$66,000.00-$74,000.00 per yearAnd most importantly, an opportunity to make the world a better place!Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment, of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
About Wider Circle
Wider Circle is dedicated to improving health outcomes through community. We connect neighbors to build supportive relationships that promote better health, reduce isolation, and empower individuals to live longer, healthier lives. Backed by leading investors, we partner with health plans and providers to address the social determinants of health and drive meaningful impact in the communities we serve.
About the Role
Wider Circle is looking for a Care Advocate Manager, Care Delivery to join our circle and lead a remote-first team supporting high-risk members through our Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs.
In this role, you will focus on team leadership, operational excellence, and cross-functional collaboration. You will guide a team of Care Advocates, helping them bridge the gap between clinical care and social needs for our members. The ideal candidate is a strong operator and a compassionate leader who relies on metrics to drive performance, optimize workflows, and collaborate effectively across the organization.
If you are passionate about improving health outcomes, supporting vulnerable populations, and leading mission-driven teams, we’d love to meet you.
What You'll Do
- Lead and Develop: You will manage and coach a team of at least 8 Care Advocates, driving performance, accountability, and engagement in a remote-first environment.
- Collaborate Cross-Functionally: You will work closely with billing, product, operations, and clinical teams to streamline processes, solve day-to-day challenges, and ensure smooth program delivery.
- Drive Metrics & Performance: You will take a highly data-driven approach to track key metrics, monitor team productivity, and ensure the achievement of program and documentation goals.
- Optimize Workflows: You will leverage data and analytics to identify trends, eliminate bottlenecks, and drive continuous improvement across your team's operations.
- Oversee Program Engagement: You will implement and measure strategies to engage and retain members in CHI and PIN programs, guiding your team to proactively re-engage those at risk of disengagement.
- Ensure Compliance & Quality: You will audit your team's work to ensure all documentation meets CMS and program requirements for accuracy and completeness.
- Act as an Escalation Point: You will serve as the first point of escalation for complex member cases, stepping in to coordinate with clinical and telehealth teams when your advocates need support.
- Onboard and Train: You will onboard and train new team members on workflows, documentation standards, and compliance requirements.
- Build Community Bridges: You will oversee the development and maintenance of partnerships with local community organizations to ensure your team can successfully connect members with necessary resources.
Requirements
- Bachelor’s degree in healthcare, social work, public health, or related field, or equivalent experience
- 5+ years of experience in healthcare, community health, social services, or healthcare operations
- 1–2+ years of experience managing or leading a team (remote or field-based preferred)
- Experience working with high-risk or vulnerable populations
- Strong understanding of care coordination, documentation, and compliance requirements (CMS experience a plus)
- Excellent communication, interpersonal, and organizational skills
- Proven ability to manage multiple priorities while maintaining attention to detail
- Comfort using digital tools, case management systems, and performance dashboards
- Valid driver’s license and reliable transportation
Benefits
As a venture-backed company, Wider Circle offers competitive compensation, including:
- Comprehensive health coverage, including medical, dental, and vision
- 401(k) plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
- $66,000.00-$74,000.00 per year
And most importantly, an opportunity to make the world a better place!
Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment, of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
At Wider Circle, our team is on a mission to connect neighbors for better health, and we’re looking for equally passionate colleagues across the country to help us make a positive impact on the communities we serve. We are growing at warp speed to reach those who need us most, paving the way to become 1 million members strong. We are proud to support a culture of caring, diverse and visionary change-makers who enjoy working in a fast-paced environment and experiencing new things, every day.WHAT WE DOWe partner with health plans and physician groups in neighborhoods across the country to provide fun and educational in-person and virtual programs for members who share similar interests and life experiences.Think of us as a social group with a bigger purpose: Helping Medicare and Medicaid members get the care they deserve while surrounded by a trusted circle of friends, close to home.OUR STORYIn 2015, Wider Circle set out to find a better way to help Americans thrive at any age. For some, that means easier access to transportation to get where we need to go. For others, it’s doing what we love while making new connections. Or maybe we have a health issue and need support from someone who’s been there. Through rigorous testing and research, our team learned that the most effective approach to enabling better health and independence is to integrate support and services at the community level, making it easier for neighbors to take the best care of each other.Today, Wider Circle is proud to bring its unique neighborhood care programs to more than 320 communities in 5 different languages.Join us as we build connections for better health in communities across the country.
At Wider Circle, our team is on a mission to connect neighbors for better health, and we’re looking for equally passionate colleagues across the country to help us make a positive impact on the communities we serve. We are growing at warp speed to reach those who need us most, paving the way to become 1 million members strong. We are proud to support a culture of caring, diverse and visionary change-makers who enjoy working in a fast-paced environment and experiencing new things, every day.
WHAT WE DO
We partner with health plans and physician groups in neighborhoods across the country to provide fun and educational in-person and virtual programs for members who share similar interests and life experiences.
Think of us as a social group with a bigger purpose: Helping Medicare and Medicaid members get the care they deserve while surrounded by a trusted circle of friends, close to home.
OUR STORY
In 2015, Wider Circle set out to find a better way to help Americans thrive at any age. For some, that means easier access to transportation to get where we need to go. For others, it’s doing what we love while making new connections. Or maybe we have a health issue and need support from someone who’s been there. Through rigorous testing and research, our team learned that the most effective approach to enabling better health and independence is to integrate support and services at the community level, making it easier for neighbors to take the best care of each other.
Today, Wider Circle is proud to bring its unique neighborhood care programs to more than 320 communities in 5 different languages.
Join us as we build connections for better health in communities across the country.
