Care Concierge (Remote)

Job description

# **About Sailor Health** Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support. At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. # **About the Role** **Location:** Remote - CA based **Title:** Care Concierge We're hiring a full-time remote Care Concierge to be the first point of contact for calls, messages, and emails that come in from patients and their families. You'll be the steady, welcoming voice that greets every person who reaches out to Sailor Health and makes sure they get to the right place quickly. You'll own first response and triage across phone, email, and SMS, answering inbound communication with warmth and clarity, resolving simple requests yourself, and routing anything else to the right care team member. It's a role built for someone who's energized by fast-moving, high-volume communication and who takes real pride in making sure no one falls through the cracks. This role is especially well-suited for someone with an interest in mental health and healthcare access since you'll often be the first point of contact for individuals seeking care, and the way you handle that first conversation shapes their whole experience with Sailor Health. # **What You'll Own** - Handle inbound communication from patients and prospective patients — phone, email, and SMS — with warmth and clarity, same-day, so nothing sits unanswered. - Route each inquiry to the right person or team, and take the right action yourself when you can resolve it directly. - Know our clinical and administrative workflows well enough to execute on them and troubleshoot with patients in the moment. - Know the patient care team inside and out — who owns what, so every patient gets pointed to the right person or resource without delay. - Understand the entire patient lifecycle, from first inquiry through ongoing care, so you can support patients and families at any stage of their journey. # **Who You Are** - **Empathetic and clear communicator.** You speak with kindness, listen actively, and make others feel at ease — even during difficult or emotional conversations. - **Fast and unflappable under volume.** You're comfortable being the first voice on a high volume of calls and messages, and you don't let things pile up. - **Highly organized and detail-oriented.** You can track many open threads across phone, voicemail, SMS, and email at once, and you know when to resolve something yourself versus routing to another team. - **Tech-comfortable.** You're comfortable learning tools like Google Workspace, EHR platforms, or CRMs, and pick up new software quickly. - **Reliable and dependable.** You show up when you say you will, follow through on what you commit to, and can be counted on day in and day out — this role only works if patients and the team can rely on you being there. - **Experience welcome, not required.** You may have worked in a front-desk, call center, customer service, or administrative support role before, but most importantly, you're responsive, compassionate, and eager to grow. # **Why Join Sailor Health** - **Mission with impact.** Help bring life-changing care to a population that’s too often overlooked. - **Remote-first team.** Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. - **Growth and ownership.** Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. - **Make someone’s day – every day.** Your work helps older adults and their families feel seen, supported, and cared for. If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.