Care Coordinator

Job description

Position Overview We are seeking a certified Texas Emergency Medical Technician-Basic (EMT-B) to serve as a Care Coordinator supporting our Start of Care Operations Team. This unique community-based role supports home health operations by conducting drive-by visits in order to locate patients who are unreachable by phone. The ideal candidate is a compassionate, self-directed professional comfortable working independently in the field. Key Responsibilities Conduct scheduled and unscheduled in-person drive-bys on potential home health patients who are non-responsive to phone contact attempts by start of care (SOC) operations team. Facilitate and support start-of-care (SOC) processes by confirming patient presence, availability, and readiness for initial skilled nursing or therapy evaluation Serve as a liaison between the patient and the home health care team to reduce gaps in care and prevent unnecessary hospitalizations Assist in verifying patient demographic and insurance information at point of contact Communicate findings in real time to the SOC Operations Team, Clinical Manager, and Sales Team member through appropriate communication channels Perform basic assessments within EMT-B scope of practice to identify any immediate safety concerns or urgent medical needs Coordinate with Clinical Manager when a patient is found in acute distress or requires potential emergency intervention Maintain confidentiality and comply with all HIPAA regulations Required: Current, active Texas EMT-Basic certification Valid Texas Texas Driver's License with Valid Auto Insurance Reliable personal or agency-provided vehicle (mileage reimbursement available) Strong written and verbal communication skills Ability to work independently with minimal supervision Preferred: Prior experience in home health, community paramedicine, or EMS Bilingual (English/Spanish) strongly preferred given patient population CPR/BLS certification (American Heart Association) Work Environment & Schedule Field-based role covering assigned geographic territory Full-time or part-time options available; may include early morning, evening, or weekend shifts to reach patients at home